Hotel Shift Manager

The incumbent in this position is responsible for developing an environment that creates excitement for guests and team members, promoting and retaining a highly skilled work force and to effectively manage the shift operation of all Hotel Front Desk day-to-day operations. Responsible for actively building and retaining customer relations and acts as a mentor to team members in order to provide superior customer service. Directs the day-to-day operation of the shift to ensure each guest experiences a level of service and comfort meeting Caesars Entertainment standard. Confers with lead staff to ensure maximum guest service and productivity. Handles all guest inquiries and complaints in an efficient, courteous and tactful manner. Administers policies and procedures pertaining to the Hotel Department and ensures adherence to these policies and procedures. Handles duties of the Front Desk operations as necessary. Updates and sets procedures for new promotions and other data that relates to the Hotel Operation and properly informs all team members of new changes and programs. College Degree preferred, especially in Hotel or Institutional Management

• 2 to 3 years in a Front Services position in a Hotel Services area
• Literate and fluent in English
• Strong organizational and administrative skills
• Strong computer skills
• Ability to work a rotating shift with fluctuating days off
• Adheres to all regulatory, company and department policies and procedures

Visual and auditory range must include immediate environment. Must have the manual dexterity to operate a computer and other necessary office equipment. We are proud to be one of the leaders in the hospitality business. One of the reasons our resorts have consistently received 4-Star and 4-Diamond Awards is because of the friendly, top quality people we hire to serve our guests. Visitors are drawn to Lake Tahoe’s year round recreation, which includes skiing and snowboarding in the winter months and hiking, fishing, mountain biking, golf kayaking, sailing and a plethora of other recreation opportunities in the spring, summer and fall. Add to this, the lively, round-the-clock gaming and indoor entertainment, world-class amenities, which include two heated pools , a full-service health spa, various restaurants, including the world renowned, Hell’s Kitchen, 1,254 rooms and suites plus excellent guest service, and you can understand why Harrah’s & Caesars Republic are popular choices for travelers and vacationers throughout the year. Whether it’s professional advancement or personal recognition, Harrah’s provides accolades and incentives as you move along your career path.