Service Account Coordinator

Service Account Coordinator

Nexmos Design is seeking a detail-oriented and client-focused Service Account Coordinator to join our operations team in Columbus, OH. In this role, you will serve as a key liaison between clients and internal teams to ensure service requests, timelines, and deliverables are met with precision. The ideal candidate is highly organized, has strong communication skills, and thrives in a dynamic, collaborative environment.

Key responsibilities include:

• Serving as the primary point of contact for assigned client accounts
• Coordinating service delivery schedules and ensuring all commitments are met
• Tracking ongoing project progress, deliverables, and client communications
• Collaborating with design and operations teams to resolve client inquiries efficiently
• Preparing service reports, updating CRM records, and ensuring documentation accuracy
• Proactively identifying opportunities to improve client experience and internal workflow

Qualifications include:

• Bachelor's degree in Business Administration, Communications, or a related field (preferred)
• 13 years of experience in client service, account coordination, or administrative support
• Strong written and verbal communication skills
• Proficiency with Microsoft Office Suite and CRM tools
• Ability to manage multiple tasks, prioritize, and meet deadlines
• Strong problem-solving abilities and a client-first mindset

Benefits include:

• Competitive salary ($59,000 $65,000 per year)
• Professional development and growth opportunities
• Supportive and collaborative work environment
• Health, dental, and vision insurance packages
• Paid time off and company holidays