Parts Counter Associate

Job Description

Job Description

Pay: $18.00 - $20.00 per hour

Job Overview

Join our dynamic team as a Parts Counter Associate, where your enthusiasm and expertise will drive exceptional customer service and streamline parts sales for our automotive service center. In this energetic role, you will be the vital link between customers and our inventory, ensuring they receive the right parts quickly and accurately. Your proactive approach will help maintain a well-organized parts department, support vehicle maintenance operations, and foster positive relationships with customers and team members alike. This paid position offers an exciting opportunity to develop your automotive knowledge while delivering top-tier service in a fast-paced environment.

Responsibilities

• Assist customers in identifying and selecting the correct automotive parts and accessories using product knowledge and inventory systems
• Process sales transactions efficiently through POS (Point of Sale) systems while handling cash, credit, or digital payments with professionalism
• Manage inventory control by stocking shelves, conducting stock counts, and updating records using inventory management software such as CMMS (Computerized Maintenance Management System)
• Collaborate with the service team to fulfill parts orders promptly, ensuring timely vehicle repairs and maintenance
• Maintain accurate documentation of sales, orders, and inventory levels; utilize Microsoft Excel for tracking data when necessary
• Provide excellent customer service by addressing inquiries via phone or in person with clear communication skills and friendly demeanor
• Support dealership marketing efforts by promoting available products and special offers to enhance retail sales

Skills

• Strong knowledge of automotive diagnostics, repair, and service procedures to assist customers effectively
• Excellent negotiation skills to upsell parts and accessories while maintaining customer satisfaction
• Bilingual or multilingual abilities to serve a diverse customer base are highly valued
• Familiarity with inventory management tools like CMMS and POS systems for seamless order fulfillment and stock control
• Proven organizational skills to manage stock levels, process orders accurately, and maintain a tidy work environment
• Experience with retail math for calculating discounts, totals, and profit margins accurately
• Effective communication skills for engaging with customers, team members, and vendors both in person and over the phone
• Knowledge of dealership experience or retail sales environments enhances your ability to succeed in this role
• Basic automotive repair understanding to better assist customers with vehicle maintenance questions
• Strong math skills for handling cashiering duties such as cash handling and transaction balancing

This vibrant position is perfect for motivated individuals eager to grow their career in the automotive industry. If you thrive in a fast-paced setting where every day brings new opportunities to connect with customers and support vehicle care, we want to hear from you!

Benefits:

• Employee discount
• Health insurance
• Paid time off

Work Location: In person