Guest Services Supervisor

Guest Services SupervisorThe Guest Services Supervisor assists in supervising guest services operations and team members. The Guest Services Supervisor is responsible for establishing a positive work environment, delivering exceptional guest service and administering policies and procedures established by the company and the hotel brand.Essential Duties and ResponsibilitiesPerforms all duties of a Guest Services RepresentativeRegisters and processes guests upon arrival and departureDemonstrates and provides exceptional guest service to all hotel guestsDemonstrates telephone courtesy and professionalismMaintains personal connections with guests and clients to encourage guest loyaltyAssists in supervising guest services department with efforts relating to recruitment, orientation, training and schedulingUses appropriate selling techniques to maximize revenue and occupancyDemonstrates a working knowledge of all services and facilities of the hotel and local areaAssists in reviewing and approving billing accounts and department reportingAssists in maintaining product and service quality standards by investigating complaints and initiating corrective actionMaintains clean and professional appearance of public areas and hotel officePerforms additional responsibilities as assigned by leadershipRequirementsQualificationsStrong interpersonal and communication skillsStrong organizational skills and attention to detailAbility to handle stressful situations with poise and professionalismStrong leadership and a professional imageConduct work-related functions in a professional manner