Forward Deployed Engineer (Founding Customer Engineer)

Job Description

Job Description

About the Role

We're an early-stage B2B SaaS company building self-improving AI agents that autonomously conduct and personalize product demos for software businesses. Our conversational AI lives on customers' websites, guiding visitors through tailored product experiences — helping companies explain and sell their software without human intervention.

We're looking for a Founding Customer Engineer — our first non-founder hire — to own every customer relationship and build the playbook that takes us from our current customer base to thousands. This is a high-impact, ground-floor role where you'll work directly alongside the founding team and shape how we grow.

What You'll Do

• Teach and coach AI agents to sell effectively — defining product tiers, buyer personas, and pricing conversation flows

• Own customer relationships end-to-end, from onboarding through long-term success, continuously improving demo performance and product adoption

• Serve as the voice of the customer — analyzing conversation logs and feedback to surface patterns and translate them into actionable product insights

• Work directly with the CTO to turn customer feedback into shipped product features

• Build automation workflows and systems (scripting, APIs, low-code/no-code tools) to scale the customer engineering function and eliminate repetitive manual tasks

What We're Looking For

Required:

• 0–3 years of experience in a customer-facing technical role in SaaS (e.g., Solutions Engineer, Customer Engineer, Sales Engineer)

• Strong written and verbal communication skills; proven ability to lead customer onboarding sessions and product demos

• Hands-on experience building automation workflows to scale customer engineering tasks (scripting, APIs, or low-code/no-code platforms)

• Experience analyzing customer feedback and conversation data to identify patterns and inform product decisions

• Ability to collaborate closely with engineering leadership and translate customer needs into product requirements

• Experience configuring or coaching AI agents for sales contexts, including persona definition and pricing conversation design

• Instinct for process — you spot repetitive work and immediately think about how to automate it

Nice to Have:

• Background at a product demo, sales enablement, or go-to-market SaaS company

• Experience at a high-growth early-stage startup or in a "zero-to-one" customer success/engineering function

Requirements:

• Must be authorized to work in the United States — no visa sponsorship available

• Must be able to work on-site in San Francisco, CA

Compensation & Benefits

• Salary: $140,000 – $185,000 USD annually

• Early employee equity opportunity at a well-backed seed-stage company

• Direct collaboration with founders and outsized career growth potential

Location

This is a full-time, on-site role based in San Francisco, CA . Remote work is not available for this position.