Resident Service Coordinator- The Gardens of Traville

The Franklin Group is fundamentally built on our people. We recognize talent as our most precious resource, and we’ve strategically focused on three core priorities: identifying and recruiting exceptional candidates, fostering long-term retention of top performers, and empowering our team members to maximize their value-creating potential. Striving to enrich the lives of the communities we serve At Franklin Group, we focus exclusively on multifamily housing, where our passion, expertise, and resources deliver unmatched value for property owners. Our operational platform combines best-in-class people, processes, and technology to drive exceptional performance. Built on a strong foundation, we grow with purpose, ensuring predictable outcomes. With the energy of a youthful company and the wisdom of decades of experience, we are equipped to manage profitability, develop for sustainable growth, and invest for above-market returns. Learn what it’s like to be part of Franklin Group The Franklin Group boasts one of the most skilled and experienced multifamily teams on the East Coast. Our leadership is composed of industry veterans who have honed their expertise from the ground up, many starting at the property level. With over 1,000 dedicated professionals, including both corporate leadership and support teams as well as on-site property teams, we are united by a shared passion for delivering excellence in multifamily housing. As we continue to grow, our team’s commitment to innovation and exceptional service remains at the core of everything we do. Video Player Playing in picture-in-picture (opens a new window) Like Add to Watch Later Share Embed 00:00 02:31 Quality Auto 2x 1.5x 1.25x 1x 0.75x 0.5x 00:00 00:00 BENEFITS & PERKS Health Insurance Vision Care Supplemental Insurance Plans Paid Community Service Paid Vacation Paid Holidays CURRENT OPPORTUNITIES Position: Resident Service Coordinator- The Gardens of Traville Location: Rockville, MD Job Id: 10511 # of Openings: 1 REPORTS TO: Community Manager FLSA STATUS: Non-Exempt NOTE: Position is part time working between 25-30 hours per week.

POSITION SUMMARY:

The Resident Event Coordinator has the primary responsibility of providing and coordinating programs and services to help residents maintain a good quality of life. The Resident Event Coordinator is expected to provide exceptional customer service to all residents and work as a buffer between the residents and property management staff. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following but are not limited to: Develops a Resource Directory that includes a listing of state and/or local service providers. Examples include services to families, elderly residents, persons with disabilities and emergency assistance. Organizes educational events that include subjects relating to health care, agency support, life skills and referral sources. Implements on site or mobile health services and screenings. Organizes and promotes resident involvement in on and off site programs. Assists the residents in building informal support networks with other residents, family and friends. Engage volunteers within the community and/or property when appropriate. Provides quality customer service to all residents including, but not limited to, answering questions, and addressing concerns. Assists residents in acquiring and utilizing desired community services such as housekeeping, meals, transportation, personal services, financial assistance, day care counseling and other services requested while in compliance under the policies and restrictions outlined by HUD. Ensures all residents are treated with respect and dignity, reports all complaints made by residents and/or families to the appropriate supervisors, reports all allegations of abuse to the appropriate authority, and any other corporate compliance items immediately. Performs miscellaneous and specially requested tasks. Ensures all residents and staff are treated with respect and dignity. Reports all complaints made by residents and/or families to the appropriate supervisors. Reports all allegations of abuse, misappropriation of funds/property and/or any other corporate compliance items immediately. Adheres to all corporate compliance, drug free workplace, safe work practices, all federal, state, local regulations and laws. Builds rapport with residents, while maintaining appropriate professional boundaries in order to assist residents to age in place successfully. Manages time independently, completing required tasks and documentation within identified time frames. Works autonomously and as part of a team to ensure that residents are provided the best opportunity to successfully age in place. Responds to all communications (phone, email, fax, etc.) in a timely and professional manner. Completes all professional trainings required in a timely manner. Utilize appropriate documentation system to track all work done with residents. Completes all required paperwork with all residents who want to utilize the Service Coordination program. Completes Care Plans/Quarterly Monitoring with residents needing referrals and follows up on all services at and after implementation. Submits Semi-Annual Performance Reports to HUD in order to maintain funding for the Service Coordination program at the property. Service Coordinator meets requirements outlined in Quality Assurance Review Process and Semi-Annual File Review Process (Reviews). The Reviews capture resident assessments, resident programs, policy compliance, and Education and Wellness Programs. Completes training as assigned in Individual Education Plan. SKILLS/QUALIFICATIONS: Demonstrated ability to advocate, organize, problem-solve, and provide results for the residents served. Good communication, comprehension and interpersonal skills. Working knowledge of Microsoft Office Suite. Strong interpersonal, oral and written communication skills Must be organized, detail oriented and have good time management skills Ability to work week-ends and evenings as needed Ability to multi-task and work in a busy environment Knowledge of Microsoft Office Suite and Canva. Franklin Group is an Equal Employment Opportunity company. #J-18808-Ljbffr The Franklin Johnston Group