Application Engineer

Job Req ID: 30437

About Supermicro:

Supermicro® is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are the #5 fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented global expansion has provided us with the opportunity to offer a large number of new positions to the technology community. We seek talented, passionate, and committed engineers, technologists, and business leaders to join us.

Job Summary:

Located in San Jose, CA, the Application Engineer will be responsible for supporting the Command Center. The candidate will work as a Configurator LiveChat Agent, assisting customers, sales, product managers, and engineers with order quotations.

Essential Duties and Responsibilities:

Essential Duties and Responsibilities: (other duties may also be assigned):
• Serve as first point of contact and address to customer's inquiries and questions regarding to Supermicro products, solutions, and services
• Assist internal users and customers in configuring products and making recommendations.
• Act as a pre-sales liaison between field teams and cross-functional product management
• Identify, document, and resolve customer issues; escalate critical customer's questions and issues to the correspondent team and management
• Assisting clients to perform basic troubleshooting via phone, e-mail, or web portal
• Provide inputs to designing team on customer's feedback on new products improvement
• Drive customer satisfaction through service excellence
• Collect, validate, and analyze data from multiple sources to support system enhancements and business decisions.
• Create and maintain functional specifications, technical documentation, workflows, and process documentation.
• Maintain data accuracy, integrity, security, and compliance with company standards.
• Provide end-user training, documentation, and ongoing technical support for business systems
• Ability to work flexible hours (Bi-weekly shift rotations: 6:00 AM-3:00 PM and 9:00 AM-6:00 PM.)

Qualifications:
• Bachelor's degree in Computer Science, Information Systems, Information Technology, or a related field
• 1+ years of experience as Application Engineer, Computer Science, Computer Engineer or equivalent
• Strong analytical, problem-solving, and critical-thinking skills
• Experience in gathering and documenting business and system requirements
• Exceptional interpersonal, written, and verbal communication capabilities to translate complex technical jargon into actionable business language
• Ability to collaborate across cross-functional teams
• Strong organizational skills with the ability to manage multiple projects and priorities
• Proficiency with Microsoft Office applications, reporting tools, or project management tools is a plus

Salary Range

$85,000 - $95,000

The salary offered will depend on several factors, including your location, level, education, training, specific skills, years of experience, and comparison to other employees already in this role. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation, such as participation in bonus and equity award programs.

EEO Statement

Supermicro is an Equal Opportunity Employer and embraces diversity in our employee population. It is the policy of Supermicro to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.