Patient Support Advocate

Job Description

Patient Support Advocate - Urgently hiring in Lakeland!


Job Title: Patient Support Advocate
Pay: $17.50
Hours: Monday-Friday (11:00 AM-7:30 PM or 11:30 AM-8:00 PM)
Start Date: 09/21/2023


Looking for a meaningful role that makes a difference in patients' lives? Join a dedicated healthcare support team in Lakeland, FL, as a Patient Support Advocate, and help patients access vital medications and services every day.


As a Patient Support Advocate, you'll support patients navigating mail-order pharmacy and assistance programs through a busy inbound call center. Your role is to guide them through eligibility, benefits verification, and medication access, ensuring they receive compassionate and accurate assistance. You'll collaborate closely with your team to deliver impactful results and create positive patient experiences.


What You'll Do

As a Patient Support Advocate, you will be responsible for

• Reviewing financial and program documentation to determine patient eligibility
• Calculating and applying Federal Poverty Level (FPL) guidelines for assistance programs
• Conducting benefits verification across commercial and government insurance plans
• Interpreting verification responses and determining eligibility for Medicare programs
• Explaining program requirements, eligibility, and appeal processes to patients
• Processing specialty medication orders in compliance with all regulatory guidelines
• Managing applications received through multiple channels with accuracy and attention to detail
• Obtaining and documenting necessary authorizations and attestations
• Escalating adverse events and product quality issues as needed
• Supporting medication reshipment and distribution, ensuring shipping compliance
• Maintaining accurate documentation across all systems with a focus on quality and empathy

What You'll Bring
The ideal candidate will have

• Prior call center or high-volume customer service experience
• Strong communication skills with an emphasis on tone, empathy, and professionalism
• Ability to follow structured workflows, triage questions, and comply with rules
• Comfort navigating multiple systems efficiently during calls
• Excellent attention to detail and accurate documentation skills
• Ability to clearly explain complex information in a patient-friendly manner
• Knowledge of pharmacology or healthcare terminology is a plus

Why Join Us in Lakeland?

• Enjoy a rewarding role supporting patients in need
• Participate in comprehensive training to succeed in your role
• Gain valuable experience in healthcare and assistance programs
• Work in a supportive team environment with growth opportunities

Location & Schedule
This position is onsite in Lakeland, FL, with shift options from 11:00 AM-7:30 PM or 11:30 AM-8:00 PM. Training will be held Monday-Friday, 9:00 AM-5:30 PM, for three weeks.

Ready to Take the Next Step?

If you're ready to start a rewarding career supporting patients and making a difference, apply today or contact our recruiting team to learn more. Don't wait- we're hiring now!


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Specialized Roles for Specialized Talent:
You work in a specialized role, so you deserve specialized attention when you're ready to take the next step in your career. When you choose to work with ASG Pharmacy over other pharmacy staffing agencies, you'll get a reliable recruiter that will never leave you hanging. Think of us as your career consultant, connecting you with opportunities that check every one of your boxes. From the job you want to the pay you deserve, we'll guide you every step of the way.

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Protect Yourself from Job Scams
We've seen an increase in scam attempts targeting job seekers. Please know that our team will never request sensitive personal information-such as your Social Security number or banking details-outside of our secure onboarding system. This system is the only method we use to collect the information necessary for employment.

All official communication will come from verified company email addresses or phone numbers. If something seems suspicious, trust your instincts and don't engage. Learn how to spot job scams and protect yourself here.

Equal Opportunity Employer:
ASG Pharmacy provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. We celebrate diversity and are committed to creating an inclusive environment for all employees. ASG Pharmacy will provide reasonable accommodations for people with disabilities in all parts of the hiring and employment process.