Boat Captain (PT - Seasonal)

Boat Captain

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.

Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

Lake Arrowhead Resort and Spa is nestled high atop the majestic San Bernardino Mountains at an elevation of 5,174'. This Resort is surrounded by an ocean of Ponderosa Pines and gives guests exclusive access to Lake Arrowhead, a reservoir with a surface area of 780 acres. Lake Arrowhead is the perfect location for outdoor adventure enthusiasts and offers a variety of summertime and wintertime activities including hiking, mountain biking, fishing, kayaking, water skiing, snowboarding, snowshoeing, ziplining, and more. The resort includes a Bar & Restaurant, Spa & Wellness Center, Outdoor Pool & Lake Beach as well as over 23,000 sq. ft of meeting and events space.

What You Will Have an Opportunity to Do:

We are looking for an experienced boat Captain, someone who is highly motivated individuals to join our team. The ideal Captain uses their engaging personality to create a memorable excursion for our guests. The Captain ensures safe operation for the vessel as outlined in the "Navigation Rules" book and is responsible for the safety of all passengers and crew. They will be responsible for the cleanliness of the vessel and follows all safety guidelines while fueling and pumping the sewage from the boat. This individual will also be a source of knowledge for the guest for everything about the hotel, its amenities, and the local area. If you have a passion for boating, enjoy engaging with people from all over the world and making meaningful connections, as well as taking steps to "WOW" people, we want you!

Your Role:

• Perform pre-run checks and prepare the boat for each voyage, includes starting engines, checking oil and filters, etc.
• Inspects to ensure proper maintenance is being used to keep the vessel in good working condition. Checks oil levels and filter condition.
• Understands and performs basic troubleshooting tasks on engines.
• Adheres to the rules of the road as outlined in the "Navigation Rules" book.
• Inspects all life jackets and fire extinguishers to ensure that they are in the proper working condition. Ensures compliance of all guests with associated safety requirements.
• Safely operate resort vessels for guided tours, private charters, and guest transportation.
• Conduct pre-departure safety checks, vessel inspections, and ensure all required safety equipment is onboard and in compliance.
• Deliver engaging narration highlighting Lake Arrowhead's history, landmarks, and wildlife.
• Provide exceptional, anticipatory guest service that aligns with luxury resort standards.
• Ensure all passengers are briefed on safety procedures and proper conduct while onboard.
• Monitor lake and weather conditions to determine safe operation at all times.
• Dock, launch, and maneuver vessels with precision and care.
• Maintain vessel cleanliness, presentation, and readiness at all times.
• Coordinate with Recreation and Guest Services teams to ensure seamless scheduling and guest experiences.
• Respond promptly and effectively to emergencies; administer first aid or water rescue as needed.
• Maintain accurate logs, incident reports, and operational documentation.
• Uphold all local boating regulations, safety standards, and resort policies.

What are we looking for?

Qualifications:

• Valid U.S. Coast Guard Captain's License (OUPV/Six-Pack or higher), California Boater Card (if applicable), Lifeguard Certification, Wilderness First Aid or First Responder
• Previous experience operating passenger vessels or similar boats preferred
• Strong knowledge of boating safety, navigation, and local waterway regulations
• CPR, First Aid, and AED certification required (or ability to obtain upon hire)
• Excellent communication and storytelling skills; ability to engage diverse guest groups
• Professional, polished demeanor consistent with a luxury resort environment
• Strong problem-solving skills and ability to remain calm under pressure
• Flexible availability, including weekends, holidays, and peak seasons

Preferred / Good to Have:

• Ability to stand and operate a vessel for extended periods
• Ability to assist guests boarding and disembarking safely
• Ability to work outdoors in varying mountain and lake weather conditions
• Strong swimming ability required
• Exposure to sun, wind, water, and changing weather conditions
• Fast-paced, guest-focused hospitality environment
• Safety Leadership & Accountability
• Situational Awareness & Decision Making

Compensation: $17.50

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.