National Account Rep II - Audio

Purpose of Role
To enable a seamless and reliable order fulfillment experience for partners

Key Accountabilities Include
• Contribute to customer/partner satisfaction and brand loyalty
• Supports achievement of monthly sales budget, resulting in a positive influence to the bottom line
• Supports customer/partner retention
• Ensure resolution of requests
• Supports inbound calls

Primary Responsibilities Include
• Process order management transactions
• Process account reconciliation
• Answer internal and external calls and process workflow
• Process vendor portal transitions through workflow processing
• Implement order shipping requirements
• Create and maintain Modifiers
• Order allocation via manual and script

Core Functional Competencies
• Brand Ambassador – Non marketing: Serve as a representative of the Yamaha brand
• Customer Problem Resolution: Gather information towards appropriate solutions
• Data Management, Analytics, and Reporting: Use tools to prepare accurate data and generate reports that meet information needs and enable decision making
• Department Technology and Systems: Understand and can effectively use department technology and systems to perform work
• Product Knowledge – Operations: Possess detailed knowledge of Yamaha’s products and services

Core Behavioral Competencies
• Yamaha Way (Will, Integrity, Initiative, Challenge, Commitment)
• Customer Focus
• Values Differences
• Action Oriented
• Communicates Effectively
• Self-awareness
• Being Resilient

Qualifications
Ideal
• Demonstrated success with order processing and knowledge of order requirements and releases
• Proficient in Microsoft Office suite (examples: Teams, Excel, Word)
• ERP system experience
• Demonstrated success working with internal and external stakeholders while in a high-volume environment
• Demonstrated success in support of dealers and sales management
• Database software experience

Preferred
• 1+ years’ experience with national accounts order processing and vendor portals
• SalesForce Experience, including dashboards and reports
• Tableau or Similar Data Base Software Experience
• Oracle
• Electronic Data Interface (EDI)
• Demonstrated success with National Account Partners

Compensation

• The hiring range for this position is $20.57 - $26.48/hr. + bonus. This is the hiring range and does not include the value of benefits. The hiring range does not reflect total earning potential over time.
• Final offers within the posted compensation range are based on qualifications, skills and experience required for the role.

Here’s What We’ll Bring

• Comprehensive benefits package including Medical, Vision, Dental, LTD, Life-Insurance and 401k with match AND automatic contributions
• Performance based bonus program
• Robust employee wellness programs including free music lessons
• Gym and wellness reimbursement program
• Tobacco cessation reward program
• Free concerts from award winning artists
• Discounted hotel, travel, entertainment, and other attractions
• Employee product purchase program
• Hybrid work schedule
• Vacation, sick-time and personal floating holidays
• In-office events, for example -- Bring Your Dog to Work Day, Employee Singing Competitions, Spirit Week and other fun events
• Inclusive and passionate culture