Referral Coordinator
UT Health San Antonio
Job Description Under general supervision, coordinates patient referrals, authorizations, scheduling, and related administrative processes to ensure timely access to care. Serves as a liaison between patients, providers, clinics, and external organizations while maintaining accurate referral and patient records. Responsibilities
- Receive, process, and track incoming and outgoing referrals.
- Coordinate appointments and schedules with internal and external providers.
- Obtain and document insurance authorizations and pre-certifications as required.
- Collect and maintain required demographic, insurance, and referral documentation.
- Monitor referral work queues and follow up on outstanding referrals.
- Communicate appointment information, referral status, and administrative requirements to patients and referring offices.
- Facilitate transmission of medical records, referral documentation, and supporting information.
- Enter and update patient and referral information accurately in the electronic health record and applicable systems.
- Maintain referral logs, reports, and other records as required.
- Identify and escalate clinical questions, urgent symptoms, or patient concerns to licensed clinical staff according to established procedures.
- Maintain compliance with HIPAA, organizational policies, and regulatory requirements.
- Participate in process improvement activities related to referral management and patient access.
- Perform other duties as assigned.
- Knowledge of medical terminology, referral processes, and insurance authorization requirements.
- Ability to navigate electronic health records and scheduling systems.
- Ability to operate a multi-line telephone system while providing excellent service.
- Strong organizational and attention to detail skills.
- Ability to establish and maintain effective working relationship with patients, employees and the public.
- Ability to maintain strictest confidentiality and adherence to all HIPAA guidelines/regulations.
- Excellent customer service and communication skills.
Vacancy posted 1 day ago
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