Customer Service Rep

Job Title: Customer Service Representative Location: On-site at CBC FTE: 1.0 (or 40 HPW) Rate: $21-$23 DOE Contract to hire The Customer Service Representative provides timely response and resolution to inquiries on account balances of the uninsured and underinsured patient as well as other patient out-of-pocket expenses related to co-insurance and deductibles. The representative responds to initial patient-family requests; provides detailed explanations of patient billing information; resolves patient-family questions; performs follow-up on outstanding concerns, and collaborates with other departments to research patient billing history. The position consistently demonstrates excellent customer service and communication skills. Qualifications No license/certification/registration required Education High School Diploma or equivalent work experience required Experience 3-5 years of customer service experience Experience working with a wide variety of PC applications Knowledge, Skills, Abilities Working knowledge of billing and follow-up processes Excellent customer service through oral and written communication to patients, families, and other external and internal contacts Excellent communication skills when dealing with patients, families, public, co-workers, and professional offices Knowledge of HIPAA privacy standards and PCI compliance regulations Proficient use of systems (computer, applications, phone systems) Basic knowledge of medical terminology Detail-oriented, good organizational skills, and ability to be self-directed Strong time management skills, managing multiple priorities and a heavy workload in a high-stress atmosphere Flexibility to perform other tasks as needed in an active work environment with changing work needs High-level problem solving, analytical, and investigational skills Ability to learn quickly and meet continuous timelines Exhibits behaviors consistent with principles of excellent service #J-18808-Ljbffr