Junior Solutions Engineer

Hancock Software, Inc. is a leading technology company specializing in cloud-based solutions for energy efficiency and sustainability programs. Founded in 1999 and headquartered near Atlanta, GA, we provide innovative software platforms that help utilities, government agencies, and non‑profit organizations streamline energy conservation efforts. Position Overview Hancock Software is seeking a Solutions Engineer to join our Implementation team and serve as a primary technical resource throughout the client lifecycle. In this hands‑on role, you will guide customers through preparation, planning, configuration, validation, and deployment of the Hancock Cloud energy efficiency software platform, while collaborating closely with Technical Support, Product Management, Engineering, and the Executive team to deliver exceptional outcomes nationwide. You will also provide service‑level application support to assist the support team in the diagnosis and debugging of software and configuration‑related issues. Responsibilities Act as the primary implementation resource during the onboarding and go‑live phases of the client lifecycle. Actively support and diagnose technical issues in conjunction with support and customer‑success resources. Clearly define, identify, and document customer business and technical requirements and objectives. Create user documentation, training materials, and operating procedures. Participate in project calls with customers, serving as a subject‑matter expert on company solutions. Coordinate and track tasks assigned to both internal and external project team members. Execute project tasks including scripting, data imports, configuration, testing, and knowledge transfer. Translate business requirements into technical specifications for report development or product enhancements. Build strong customer relationships to facilitate requirements gathering and solution validation. Contribute to the development of implementation guidelines and process improvement initiatives. Work across time zones with nationwide clients and global team members across the US, India, and China. Qualifications and Experience Demonstrated ability to lead and deliver software implementation projects from pre‑sale through final delivery, preferably in this or a related industry. Demonstrated technical and client support experience, specifically with cloud‑hosted and client‑installed applications. 2–5 years of HTML/JavaScript and web development experience, including hands‑on implementation or support work at a software company. Ability to accurately track multiple detail‑intensive, interdependent tasks with timely completion. Self‑motivated with a proven ability to work productively in a virtual team environment. Strong commitment to building successful client relationships and ensuring customer satisfaction. Proficiency in some of the following: MS SQL, Postman, Embarcadero RAD Studio, Delphi, Pascal, RESTful API development, and business intelligence tools, is a plus. Agentic coding experience, primarily using Claude Code or an equivalent agentic coding platform, is a plus. General knowledge of database structures and familiarity with data migration tools and processes is a plus. Familiarity with Azure DevOps or equivalent ticket management systems, is a plus. Experience in the energy efficiency retrofit or construction industry, especially utility demand‑side management, is a plus. Salesforce API integration experience is a plus. Azure DevOps pipeline and CI/CD experience are a plus. Technology Core Stack: HTML/JavaScript, RESTful API, .NET Framework, C#, MSSQL. Tools: Visual Studio Code/Enterprise, Claude Code, Azure DevOps Git, Azure DevOps Ticket Management, Microsoft SQL Server, Zendesk. Education An undergraduate degree in Computer Science, Engineering, or a related field is preferred, though equivalent hands‑on experience in software implementation will be considered. Compensation $65,000 - $80,000 based on experience. Equal Employment Opportunity Diversity, Equity, Inclusion & Equal Employment Opportunity at Banyan: Banyan affirms that inequality is detrimental to our Global Teams, associates, our Operating Companies, and the communities we serve. As a collective, our goal is to impact lasting change through our actions. Together, we unite for equality and equity. Banyan is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance. #J-18808-Ljbffr