Tier 1 Operations Support Specialist

Tier 1 Operations Support SpecialistChantilly, VA Top Secret/SCI Polygraph Career Level not specified $62,000 - $141,000Job DescriptionEngineering to make a system more resilient and efficient frees up time and money to build more capabilities. Whether you come from a background in network engineering, systems administration, or software development-if you have a passion for making systems better, we need you! As a site reliability engineer on our team, you'll help the Intelligence Community develop more robust systems by building a resilient infrastructure. You'll build in redundancy, implement monitoring tools, and automate wherever possible. You'll reduce toil by scripting routine tasks and automating self-repair. This is your chance to further your skills in cloud technologies while continuing to grow your SRE experience. Work with us as we help support our client's missions with continuous and uninterrupted operation support. Join us. The world can't wait.You Have:1+ years of experience in a technical support role such as IT operations or help deskExperience performing initial troubleshooting for system, application, or network issuesExperience using ticketing or incident management tools such as JIRA or ServiceNowExperience with Linux or Windows system administration fundamentalsAbility to follow standard operating procedures and document actions clearlyAbility to work rotating round-the-clock shifts, including nights, weekends, and holidaysTS/SCI clearance with a polygraphHS diploma or GEDAbility to obtain a Security+ CE, SSCP, CCNA-Security, or GSEC certification within 6 months of hireNice If You Have:Experience monitoring enterprise systems, dashboards, logs, or mission applicationsExperience escalating incidents to higher-tier teamsKnowledge of on-call processes, after-hours support models, or operational recall proceduresAbility to communicate effectively with technical and non-technical staff through strong written and verbal communication skillsAbility to work independently in a high-tempo environmentBachelor's degreeSecurity+ or Network+ certificationIndustry cloud foundational AWS Cloud Practitioner, CompTIA Cloud+, or MS Azure Fundamentals certificationClearance: Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; TS/SCI clearance with polygraph is required.Compensation at Booz Allen is determined by various factors, including but not limited to location, the individual's particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $62,000.00 to $141,000.00 (annualized USD).Identity Statement: As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.Candidate AI Usage Policy: AI is a part of our daily work at Booz Allen, and we are committed to the responsible and ethical use of AI tools. However, we want to ensure a fair candidate process based on your own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) or other tools to assist with responses during interviews (whether in-person or virtual) is prohibited unless permission is explicitly provided.Work Model: Our people-first culture prioritizes the benefits of collaboration, whether it occurs in person or virtually. To support engagement and effective communication, employees working virtually are generally expected to have their cameras on during meetings.Commitment to Non-Discrimination: All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, local, or international law.