Associate Customer Service Representative

Below mentioned is the job description for your reference:


Title: Associate Customer Service Representative


Location: Houston TX 77032


Pay rate:$20.00/Hr. on W2


Job Type : Contract 6 Months


Schedule: 7am EST - 8pm EST (8 hour in a day)

Note: Candidate will need to report to Client branch for office trainings or meetings on an as needed basis. Flexibility to travel is preferred.

Job Summary:


The Associate Customer Service Representative is an entry-level role responsible for supporting service and order-related processes. The candidate will handle customer inquiries, process orders, maintain accurate documentation, and ensure quality customer service while following company procedures and policies.


The role requires strong communication skills, attention to detail, multitasking ability, and a customer-focused attitude.

Key Responsibilities

• Respond to customer inquiries via phone, email, and other communication channels.
• Process customer orders, service requests, and related documentation.
• Handle inbound and outbound customer calls professionally.
• Coordinate with internal teams to resolve customer issues and requests.
• Create, update, and confirm service order requests.
• Follow company procedures, policies, and service standards.
• Process customer payments and provide payment confirmations.
• Generate invoices and customer-specific reports when required.
• Maintain service quality metrics and departmental standards.

Required Qualifications


Education

• High school diploma or equivalent with at least 1 year of customer service or related experience

OR

• Associate's degree with relevant capabilities in a similar role.

Required Skills & Experience

• Excellent verbal and written communication skills
• Good time management and organizational abilities
• Strong analytical and problem-solving skills
• Ability to handle difficult situations professionally
• Customer-focused and detail-oriented mindset
• Ability to multitask across calls, emails, and systems
• Basic computer knowledge and data entry skills
• Willingness to learn and adapt to processes
• Ability to work independently and within a team

Work Environment & Physical Requirements

• Regular sitting, standing, typing, hearing, and computer usage
• Frequent walking, writing, and communication tasks
• Occasional bending, reaching, and stair climbing
• Ability to communicate clearly over phone and email
• Exposure to minor dust or industrial work surfaces
• Occasional travel for meetings, seminars, or training sessions may be required