Workforce Manager

Join One of the Fastest-Growing Home Improvement Companies in the Country

Home Genius Exteriors is one of the fastest-growing home remodeling companies in the United States. Our mission is simple: provide homeowners with a different experience—one built on quality, innovation, and exceptional customer service.

As we continue our rapid growth, we're looking for a strategic, analytical, and results-driven Workforce Manager to optimize staffing, improve operational efficiency, and maximize revenue across our Inside Sales organization.

If you enjoy solving complex operational challenges, building data-driven workforce strategies, and making a direct impact on business performance, we'd love to meet you.

What You'll Do

As our Workforce Manager, you'll own workforce planning for a high-volume, revenue-driven contact center. You'll ensure the right people are in the right place at the right time to maximize productivity and customer experience.

Responsibilities

• Forecast call, lead, and workload volume using historical data, seasonality, and business trends
• Develop staffing models that support company growth and operational goals
• Create and manage agent schedules across multiple teams and campaigns
• Monitor real-time operations and make staffing adjustments to maintain service levels
• Analyze workforce performance and identify opportunities to improve efficiency
• Build dashboards and reports that provide actionable insights to leadership
• Partner closely with Sales, Operations, Recruiting, and Leadership on hiring and staffing strategies
• Drive continuous improvement in forecasting accuracy, scheduling processes, and workforce utilization
• Identify trends and proactively recommend operational improvements

What We're Looking For

• Experience in Workforce Management within a contact center or inside sales environment
• Strong forecasting, scheduling, and real-time management experience
• Experience with Five9 and/or Workforce Management (WFM) software
• Advanced Excel skills with strong analytical abilities
• Experience with Power BI, Tableau, or similar reporting platforms preferred
• Ability to interpret data and communicate insights to leadership
• Excellent organizational and problem-solving skills
• Comfortable working in a fast-paced, high-growth environment
• Willingness to travel to our Cleveland office up to 50% of the time

Key Performance Indicators

Success in this role will be measured by:

• Forecast Accuracy
• Service Level Achievement
• Agent Utilization
• Schedule Adherence
• Occupancy
• Speed-to-Lead
• Revenue Per Agent Hour
• Workforce Efficiency Improvements

Schedule: Full-Time | Flexibility Required (Evenings & Weekends as Business Needs Dictate)

Why Home Genius Exteriors?

• Competitive salary plus performance bonus
• Medical, Dental, and Vision Insurance after 30 days of employment
• Career growth opportunities within one of the fastest-growing companies in the industry
• Collaborative, high-performance culture
• Opportunity to make a measurable impact on company growth

If you're passionate about using data to drive operational excellence and want to help build a world-class inside sales organization, apply today and grow your career with Home Genius Exteriors.