Customer Service Representative

Job Description

Job Description

Customer Service Representative

We are looking for a Customer Service Representative to join our team in Centennial, Colorado on a contract basis with the potential for a permanent position. This role is ideal for someone who enjoys supporting customers, coordinating with vendors, and keeping product and pricing information accurate across multiple channels. The position offers the opportunity to build product knowledge through hands-on training while contributing to day-to-day service operations in a fast-paced office environment.

Responsibilities:

• Respond to customer inquiries by phone and email, providing clear updates and accurate information about products, pricing, and availability.

• Coordinate with vendors to gather current pricing and stock details so customers and internal teams receive timely, reliable information.

• Prepare and communicate quotes, order-related details, and follow-up responses to help move requests through to completion.

• Assist with maintaining product pricing information on the company website, ensuring updates are entered accurately.

• Enter and update customer, order, and product information in company databases and internal systems with strong attention to detail.

• Build familiarity with the product catalog through ongoing training and apply that knowledge to support customer needs effectively.

• Handle a mix of inbound and outbound communication to resolve questions, confirm details, and strengthen vendor and customer relationships.

• At least 4 years of customer service experience, ideally in an office-based setting.

• Strong communication skills with the ability to interact professionally with customers and vendors by phone and email.

• Comfortable using computers for data entry, order processing, and general administrative tasks.

• Working knowledge of Microsoft Word and Microsoft Excel.

• Ability to stay organized, manage shifting priorities, and take initiative without close day-to-day supervision.

• Accurate typing and attention to detail when entering information and maintaining records.

• Experience supporting quotes, order entry, database updates, or similar customer service processes is preferred.