Customer Program Manager

Are you ready to be part of a company that’s not just talking about the future, but actively shaping it? Join The AES Corporation (NYSE: AES), a Fortune 500 company that’s leading the charge in the global energy revolution. With operations spanning 14 countries , AES is committed to shaping a future through innovation and collaboration. Our dedication to innovation has earned us recognition as one of the Top Ten Best Workplaces for Innovators by Fast Company in 2022. And with our certification as a Great Place to Work , you can be confident that you’re joining a company that values its people just as much as its groundbreaking ideas. AES is proudly ranked #1 globally in renewable energy sales to corporations, and with $12.7B in revenues in 2023 , we have the resources and expertise to make a significant impact as we provide electricity to 25 million customers worldwide . As the world moves towards a net‑zero future, AES is committed to meeting the Paris Agreement’s goals by 2050. Our innovative solutions, such as 24/7 carbon‑free energy for data centers, are setting the pace for rapid, global decarbonization. If you’re ready to be part of a company that’s not just adapting to change, but driving it, AES is the place for you. We’re not just building a cleaner, more sustainable future – we’re powering it. Apply now and energize your career with a true leader in the global energy transformation. Job Description Summary The Customer Programs team focuses on delivering excellent customer experiences and implementing programs that benefit AES Indiana’s customers and communities. As part of the team, this role will help advance energy efficiency and demand response initiatives with our customers in central Indiana. The Program Manager will oversee a portfolio of customer‑facing demand‑side management products and programs. The role will establish and maintain vendor relationships, work with customers to facilitate energy efficiency and demand response (DR) program participation within AES Indiana’s territory, support the launch of new DR customer products and services, and continually improve the customer program experience. Primary Responsibilities Manage assigned Energy Efficiency/Demand Response customer programs to meet objectives within budget. Manage and oversee third‑party implementation vendors to ensure contract compliance. Develop and implement marketing/promotional materials and campaigns necessary to achieve program success and Company objectives. Monitor and track Customer Satisfaction results, identify leading indicators, and recommend program modifications to achieve expected results. Track and manage all applicable program key performance indicators. Assist in strategy, planning, and evaluation of assigned customer programs. Maintain and strengthen external relationships with trade industries related to applicable customer programs. Continuously improve programs to enhance customer satisfaction and the customer experience. Basic Requirements Degreed candidates must have three (3) years of program management experience. Preferred Skills Degree in Business Administration, Engineering, Marketing, or another related discipline from an accredited college/university. Self‑starter with the ability to function with minimal supervision. Advanced computer skills, including Microsoft Suite . Strong oral and written communication skills. Organizational skills, ability to prioritize work and meet deadlines. Data analysis skills (e.g., Excel/Power BI) to track and interpret program KPIs, customer satisfaction metrics, and budget/performance trends; ability to translate insights into actionable program improvements. Experience in managing demand‑side management programs or energy management projects is a plus. AES is an Equal Opportunity Employer who is committed to building strength and delivering long‑term sustainability through diversity and inclusion. Respecting all backgrounds, differences and perspectives enables us to improve the lives of our people, customers, suppliers, contractors, and the communities in which we live and work. All qualified applicants will receive consideration for employment without regard to sex, sexual orientation, gender, gender identity and/or expression, race, national origin, ethnicity, age, religion, marital status, physical or mental disability, pregnancy, childbirth, or related medical condition, military or veteran status, or any other characteristic protected under applicable law. E‑Verify Notice: AES will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee’s I‑9 to confirm work authorization. #J-18808-Ljbffr AES Corporation