Strategy and Operations Manager - US Governance & Experience - TikTok Shop
TikTok
TikTok Shop's Governance and Experience(GNE) team is a global team responsible for ensuring a safe and trustworthy marketplace for not only our buyers, but also our sellers and creators. The GNE Data Science,Strategy and Insight will working closely with the business from new business opportunities exploration to key metrics set-up. In the team, you can have a chance to understand the whole live shopping business model and make some impact with us.Responsibilities- Responsible for US e-commerce business strategy, involved in business development and key metrics analysis.- Conduct industry research, including but not limited to merchants or product governance, user experience improvement, logistics support and other fields, refining and summarizing industry best practices and providing specific implementation solutions and recommendations.- Use analytics tools to produce critical business insights, to ensure cross-functional alignment of goals and execution, and help the team build strategic partnerships and drive initiatives forward.Minimum Qualifications:- 2+ years professional experience in strategy or strategy operations, with domain knowledge in e-commerce, marketplace business, consumables or technology;- Ability to conduct in-depth research and analytics projects independently.- Outstanding framework and logic, sensitive to data, good communication, and the ability to adapt to a fast-pace work environment.Preferred Qualifications- Experience in management consulting or business strategy will be a plus.- SQL-related experience will be a plus.Req ID: A138755
$103.36k - $209.38k
Strategy and Operations Manager - US Governance & Experience - TikTok Shop Location: Seattle Employment Type: Regular Job Code: A138755 Responsibilities Overall, the role will drive US e-commerce strategy, analyze key metrics, conduct industry research, and lead cross...TiktokTemporary workLocal area- The global eCommerce US operation team aims to deliver high quality... ...with a unique customer experience via TikTok. With more than 1 billion... ...areas for improvement across governance and logistics.- Develop... ...governance and logistics strategies, products, and processes based...Tiktok
- ...Creator Product Operations team is committed... ...engaging marketplace in Tiktok, where customers... ...and executing strategies for robust... ...journey across various shopping channels and work... ...and Operation Manager work closely with... ...Qualifications- 2+ years experience in product...Tiktok
- TikTok is hiring for a Strategy and Operations Manager for US Governance & Experience within TikTok Shop in Seattle. You will drive e-commerce strategy, analyze key metrics, and lead cross‑functional initiatives to create a safe and engaging marketplace. The role emphasizes...Tiktok
- ...Global E-commerce Resource Management team for TikTok Shop plays a critical role in... ...international markets. The team operates at the center of global... ....- Prepare clear strategy documents, analytical reports... ...Qualifications:- 5+ years experience of strategy, analysis, or...Tiktok
- ...Shoptab E-commerce Operations team is committed... ...marketplace in TikTok, where customers... ...defining and executing strategies for robust... ...journey across various shopping channels and work... ...and enhance user experience.- Merchandising &... ...lifecycle management and strategies covering...Tiktok
$115.52k - $198.36k
...Creator Product Operations team is... ...marketplace in Tiktok, where customers... ...and executing strategies for robust merchandise... ...across various shopping channels and work... ...and Operation Manager work closely... ...Qualifications 2+ years experience in product... .... Why Join Us Inspiring creativity...TiktokTemporary workLocal area- Global E-Commerce's Governance and Experience team builds the policies, products, and operating mechanisms that keep TikTok Shop safe and trustworthy for buyers... ...after-sales service strategies that address customer... ...experience in product management, service strategy, customer...Tiktok
- ...looking for a Head of Aftersales Strategy and Operations to lead Aftersales Strategy for our US e-commerce business. This is a... ...-performing team of Program Managers responsible for the US aftersales... ...roadmap for the US aftersales experience, driving continuous improvements...Tiktok
- Global E-Commerce's Governance and Experience team builds the policies, products, and operating mechanisms that keep TikTok Shop safe and trustworthy for buyers... ...after-sales service strategy, identifying customer... ...experience in product management, service strategy, customer...Tiktok
$115.52k - $198.36k
...Shoptab E-commerce Operations team is... ...marketplace in TikTok, where customers... ...and executing strategies for robust... ...across various shopping channels and work... ...enhance user experience. Merchandising... ...lifecycle management and strategies... ...Tokyo. Why Join Us Inspiring creativity...TiktokTemporary work$80.17k - $121.6k
Listing Governance Program Manager Graduate (TikTok Shop - Governance & Experience) - 2027 Start Location: Seattle Employment Type: Regular... ...issues. Provide daily operational support by organizing and following... ..., Seoul, and Tokyo. Why Join Us Inspiring creativity is at the...TiktokTemporary workInternshipWork at officeLocal area- The Global E-Commerce Governance and Experience (GNE) team helps build a safe... ...global customer experience strategy and experience product portfolio... ..., resolution quality, and operational efficiency.- Define the... ..., including case management, agent tools, knowledge systems...Tiktok
$115.52k - $198.36k
Responsibilities Fulfilled by TikTok (FBT) is TikTok Shop’s in-house service... ...a Merchant Growth Strategy Operations professional to... ..., and project management. The ideal candidate... ..., and merchant experience. Key Responsibilities... ...Tokyo. Why Join Us Inspiring creativity...TiktokTemporary workLocal area- TikTok is seeking a Strategy & Analytics Associate for US resource management within the E-commerce Strategy team for TikTok Shop in the US market. The role drives long-term roadmaps, market opportunity identification, and cross-functional collaboration with Product, Marketing...Tiktok
- Global E-Commerce's Governance and Experience (GNE) team builds the... ...systems that keep TikTok Shop safe and trustworthy... ...identify risks and improve operations, while partnering... .... Proactively manage timelines, identify... ...policies or operational strategies.- Strong cross-functional...Tiktok
$23.75 per hour
...globally, we believe TikTok is an ideal... ...better e-commerce experience to our users. We... ...dynamic role with the US operation team, where you'... ...here at TikTok Shop! We are looking for... ...to inform strategy and evaluate performance... ...and project management, including marketing...TiktokHourly paySummer workInternshipLocal area- TikTok Shop is seeking a Customer Experience Strategy & Product Program Manager in Seattle. You will develop after-sales service strategies, translate insights into product... ..., and partner with engineering, design, and operations to optimize the customer journey....Tiktok
$23.75 per hour
...globally, we believe TikTok is an ideal... ...better e-commerce experience to our users. We... ...dynamic role with the US operation team, where you'... ...here at TikTok Shop! We are looking for... ...join the Seller Strategy team and support... ...and stakeholder management abilities Comfortable...TiktokHourly payTemporary workInternshipLocal area- ...execution-oriented Product Operations Manager to lead our TikTok Shop (TTS) certification... ...bridge between our global strategy and execution, you will define... ...- A minimum of 1 year of experience in strategy operations or... ...).- Familiarity with US commerce best practices,...Tiktok
- TikTok Shop in Seattle is seeking a Customer Experience Strategy & Product Lead to own after-sales experience and service strategy, aligning with business priorities... ...with Product, Engineering, Design and Operations, define success metrics, and drive end-to-end execution...Tiktok
- About the TeamThe TikTok Shop Merchant Growth Tools team... ...empowering sellers in the US e-commerce landscape. We own the product operations for critical merchant-... ...execute operational strategies based on U.S. market... ...above, with 2+ years of experience in product operations,...Tiktok
- ...Fulfillment Product team drives logistics product strategy and execution for the US e-commerce market. We partner with operations, engineering, and logistics providers to build solutions that improve merchant experience, boost user conversion, and continuously strengthen...TiktokOverseas
- TikTok Shop is seeking a Category Governance Solutions & GTM Manager in Seattle to lead governance initiatives, solution design,... ...will partner with Governance, Experience, Product and Category teams to... ...outcomes. This role owns GTM strategy, rollout readiness, seller/creator...Tiktok
- About The Team:The E-commerce Strategy team for TikTok Shop plays a critical role in setting direction... ...and accelerating growth of the US market. The team operates at the center of global strategy... ...or above, with 5+ years of work experience.- Strong analytical skills and...TiktokTemporary workWork experience placement
- ...TeamThe global eCommerce US operation team aims to deliver... ...a unique customer experience via TikTok. With more than 1 billion... ...growth potential on TikTok Shop.- Develop product assortment strategies that strengthen... ...marketplace strategy, category management, consulting, retail...Tiktok
- ...the teamThe E-commerce Strategy team for TikTok Shop plays a critical role in... ...growth of the US market. The team operates at the center of global... ...Associate for US resource management.Responsibilities- Strategic... ...Qualifications- Professional Experience: 3+ years of experience...Tiktok
- ...The Team:The E-commerce Strategy team for TikTok Shop plays a critical role... ...accelerating growth of the US market. The team operates at the center of global... ...:- 5+ years of experience in strategy consulting,... ...communication and stakeholder management skills, with a proven...TiktokTemporary work
- ...TeamThe global eCommerce US operation team aims to deliver... ...a unique customer experience via TikTok. With more than 1... ...solutions for TikTok Shop merchants in the US... ...performance and refine strategies to improve service... ...Project Portfolio Management skills.Preferred Qualifications...Tiktok
- Logistics Experience Operations team is dedicated to enhancing the end-to-... ...operations, product, and governance teams.- Drive innovation in... ...benchmarking into actionable strategies, working with merchant and... ..., and stakeholder management skills.- Customer-oriented...TiktokOverseas
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