Senior Public Adjuster

Job Description

Job Description

Love working a claim but tired of having to do sales? We have a dedicated sales team that feeds you clients, so you can focus on what you do best: investigating, building the case, and fighting for what your clients deserve. You'll also have an estimator, collections staff, and in-house legal counsel supporting you the whole way. 

At Allied Public Adjusters, our mission is a world where every property loss is settled truthfully and equitably. Since 1997, we've worked on behalf of policyholders to demand what's right by using technical expertise, field investigations, and uncompromising quality. We empower policyholders with the most skillful representation, while ensuring carriers have the information they need to do what's right. 

The Senior Public Adjuster is able to independently handle complex claims, building the case, owning the negotiation, and the client relationship, while providing expertise in claim evaluation, documentation, and settlement negotiation. We're looking for a professional claims handler who advocates for the policyholder in appraising and negotiating an insurance claim throughout the claim process. 

Responsibilities  

Build the Case 

• Investigate claims thoroughly, beyond the obvious, and present strong cases to negotiate settlements for clients 
• Personally conduct inspections, develop scope, and write or coordinate estimates 
• Document evidence and maintain a litigation-ready file 
• Effectively analyze policy coverage and strategy independently with advanced policy interpretation and carrier behavior guidance 
• Properly document claim files pursuant to company standards; draft high-level reports and claim documentation 

Own the Negotiation 

• Independently manage complex claims and own the estimate/submission
• Develop effective strategies for claim disputes; lead negotiations on higher-value and heavily contested claims 
• Run disciplined, proactive weekly carrier follow-up 
• Run carrier inspections with command and confidence 
• Understand and add value to claims in litigation and alternative dispute resolution 
• Identify and execute on escalation needs and strategic opportunities independently 

Own the Client 

• Maintain timely, phone-first client communication and expectations 
• Provide proactive updates and manage the relationship from assignment through settlement and review ask 
• Build trust and strong relationships with clients to produce high client satisfaction and referral feedback 

Leadership & Process 

• Serve as an escalation or strategy resource for other staff members 
• Influence process improvement and best practices inside the company 
• Effectively and efficiently utilize support teams such as legal, engineering, and leadership where needed to resolve claims and maximize value for clients 
• Follow internal processes, documentation standards, and timelines 
• Ability to drive regularly to the office and client property inspection sites as required 

Expected Results:  

• Manage, develop, and settle all assigned claims while collaborating with internal support functions (estimator, collections, legal) to maximize outcomes for clients 
• Demonstrate relentless advocacy while maintaining professionalism 
• Maintain excellent communication standards: proactive client updates, clear expectations, well-documented outreach 
• Build trust and strong relationships with clients to produce high client satisfaction and referral feedback 
• Meet or exceed claim cycle time standards while balancing quality and urgency 
• Produce audit-ready files with complete documentation 
• Collaborate effectively with company departments to drive results 
• Demonstrate strategic, clear-intentioned claim-critical thinking on high-value claims 
• Show ownership mentality by treating every claim like it matters in a proactive manner 
• Contribute positively to the company culture and results 

Requirements  

• Holds an active California Public Adjuster license 
• 10+ years of combined claims-handling experience
• Has personally investigated and written their own estimates 
• Track record of resolving complex coverage or valuation disputes at their own level, pre-litigation. 
• Experience across a mix of claim types, including structure/electrical fire and water losses. 
• Litigation exposure expected: has been deposed and/or testified, at deposition or trial for an insurance claim.
• Comfortable communicating and collaborating within a team environment; able to manage up and across the organization, not solely an independent operator. 
• Maintains a clean driving record and an active California driver's license 
• Xactimate proficiency 

Logistics  

• Location: Glendale or Newport Beach, CA (in-person) 
• Hours/Schedule: ~9:00 AM–6:00 PM 

Salary  

• On-Target Earnings: $160,000–$225,000 (uncapped) 
• Base Salary: $85,000–$110,000 (based on experience) 

Benefits  

• 401(k) with 3% non-elective contribution 
• Health and dental insurance options 
• Car & phone allowance 
• Generous paid holidays and paid time-off policy 
• Career advancement and professional development opportunities 

Our Core Values: We Show Up with G.R.I.T.  

• Go-Getters: We pursue truth and fairness with rigor and expertise. We are proactive, responsive, and committed to professional service. 
• Relationship Builders: We nurture relationships based on mutual respect, challenging insurers when we must and helping them when we can, all in the spirit of resolving claim matters fairly. 
• Intelligent Experts: We work to achieve mastery of our respective crafts, trusting our teammates to do the same. By focusing on core competencies, we create a team stronger than the sum of its parts. 
• Truth Champions: We pursue truth above all else. To champion our clients' interests most effectively, we seek precisely what is owed, nothing more, and absolutely nothing less. 

Physical Requirements and Work Environment  

• The mental and physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. 
• Ability to remain stationary and work in an office or home office environment for extended periods, including sitting, typing, and completing computer-based tasks 
• Ability to communicate effectively with others through verbal and written communication, including talking, hearing, writing, and typing 
• Ability to read materials in paper format, on a computer screen, and on a phone 
• Ability to perform repetitive motions that may include the wrists, hands, and fingers 
• Ability to adjust focus and have depth perception 
• Ability to maintain visual acuity to identify and assess property damage, review documents, photographs, and inspection reports 
• Ability to walk and stand for extended periods and perform physical movements such as bending, stooping, kneeling, crouching, twisting, and reaching while conducting property inspections 
• Ability to maintain balance while working on uneven terrain, and similar surfaces 
• Ability to walk through properties with multiple levels, which may require frequent use of stairs or steps, as well as walking for extended periods 
• Ability to lift and carry equipment (camera, laptop, measuring tools) weighing up to 50 lbs. 
• Ability to navigate in and out of a vehicle to drive and sit for periods exceeding one hour from the starting point 
• May be exposed to all weather conditions, including extreme heat, cold, rain, and wind 

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.