Store Manager

Department: Retail Reporting to: Head Of US Retail Stores Role Overview The Store Manager is a strategic leader and brand ambassador responsible for delivering commercial success while cultivating an exceptional customer and team experience. This role combines strong commercial awareness, thoughtful leadership, and operational excellence. The Store Manager leads by example, fostering a culture of collaboration, accountability, and positivity within the store. They are responsible for developing a high-performing team, anticipating business needs, and ensuring that both customers and employees experience the brand at its best. Through forward planning, data-driven decision making, and effective people management, the Store Manager ensures the store operates efficiently, meets performance targets, and consistently reflects the brand’s values and standards. As a key-holder, the Store Manager also holds responsibility for the secure opening and closing of the store, safeguarding company assets, and ensuring operational and safety procedures are upheld at all times. The Store Manager operates as the senior leader within the store, taking ownership of its performance, culture, and customer experience while working in close partnership with central retail teams to successfully deliver brand strategy at store level. Key Responsibilities Leadership & People Management The Store Manager shapes the culture of the store through strong leadership, clear communication, and a commitment to developing people. Responsibilities include: Leading by example in professionalism, attitude, and presentation. Cultivating a positive, respectful, and inclusive store culture where individuals feel supported, valued, and empowered to succeed. Embedding the brand’s values in daily behaviours, ensuring kindness, collaboration, and mutual respect are reflected in both team and customer interactions. Developing a high-performing team through coaching, mentorship, and structured performance development. Recruiting, onboarding, and retaining talent while identifying future leaders and development pathways. Conducting regular one-to-one meetings, performance reviews. Setting clear expectations for service standards, behaviours, and performance. Addressing performance concerns constructively and implementing performance improvement plans when required, in partnership with HR. Maintaining a strong leadership presence on the shop floor, particularly during key trading periods, supporting the team and leading by example. Communication & Team Alignment The Store Manager ensures the team remains informed, motivated, and aligned with store priorities and company initiatives, fostering a clear and consistent flow of communication. Responsibilities include: Leading daily team briefings to communicate targets, priorities, promotions, and key operational updates. Lead by example in the utilisation of company tools and applications that enable your team to stay informed, ensuring readership and task execution is completed. Ensuring team members understand their individual responsibilities and how their contributions support wider business objectives. Promoting a safe and supportive environment where feedback and ideas are welcomed, encouraging open dialogue and collaboration within the team. Translating company initiatives and strategic priorities into clear, actionable plans. Escalating operational, commercial, or people-related matters to senior leadership when appropriate. Acting as a key communication link between the shop floor and the wider business, ensuring insights and feedback are shared effectively. Demonstrating strong brand, product, and operational expertise by staying up to date with new launches, industry trends, and brand storytelling. Commercial Performance & Business Management The Store Manager drives the commercial success of the store through proactive planning, analysis, and leadership. Responsibilities include: Driving the achievement of store KPIs including sales, conversion, average transaction value, and productivity. Analysing daily, weekly, and monthly sales reports to identify opportunities and trading trends. Translating commercial insights into actionable strategies that improve performance. Monitoring product performance and maximising selling opportunities. Optimising labour investment by aligning staffing levels with payroll budgets and trading patterns. Preparing clear performance updates and insights for senior leadership. Customer & Brand Experience The Store Manager champions a service-first culture that strengthens customer relationships and reinforces the brand experience. Responsibilities include: Elevating service standards through coaching and leadership on the shop floor. Building strong relationships with customers and encouraging effective clienteling practices. Leveraging CRM tools and clienteling platforms to personalise customer engagement. Resolving customer concerns or complaints quickly and professionally. Supporting the delivery of in-store events, brand activations, and community engagement initiatives. Training & Development The Store Manager plays a key role in developing talent and building capability within the team. Responsibilities include: Delivering structured onboarding experiences for new starters. Providing regular coaching and development feedback. Supporting product knowledge and service training initiatives. Encouraging cross-training to strengthen operational flexibility. Identifying and developing future leaders within the team. Operations & Store Standards Operational excellence ensures the store runs efficiently and reflects the highest brand standards. Responsibilities include: Ensuring operational processes and company policies are consistently followed. Maintaining compliance with employment practices, health & safety regulations, and data protection standards. Managing scheduling and workforce planning to support trading needs. Ensuring accurate use of POS systems and retail technology. Maintaining a clean, organised, and visually appealing store environment. Balancing administrative tasks while maintaining strong leadership presence on the shop floor. The Store Manager collaborates with the Visual Merchandising Manager (VMM) to ensure visual merchandising guidelines and seasonal brand direction are implemented effectively. Responsibilities include: Ensuring strong product knowledge across the team. Supporting the execution of product launches and promotional displays. Monitoring product performance and identifying opportunities to improve sell-through. Maintaining high visual standards that align with brand Strong stock management supports both operational efficiency and commercial performance. Responsibilities include: Overseeing deliveries, transfers, and stock returns. Maintaining accurate inventory control procedures. Investigating stock discrepancies and implementing corrective actions. Supporting company loss prevention initiatives i Lead the back of house team to maintain and organised and efficient stockroom that supports the sales floor capability and contributes to high store productivity. Health & Safety The Store Manager ensures a safe environment for both employees and customers. Responsibilities include: Ensuring health and safety policies are followed consistently. Conducting regular safety checks and risk assessments. Promoting safe working practices across the team. Reporting incidents according to company procedures. Maintaining safe shop floor and stockroom conditions. Key Skills & Experience Minimum 3 years’ experience in a retail management role. Proven ability to lead and inspire high-performing teams, promoting a safe environment where feedback and ideas are welcomed. Strong commercial and analytical skills, with the ability to translate KPIs and data into actionable strategies. Experience in workforce planning, peak trading management, and operational excellence. Proficiency with POS systems, CRM platforms, and retail reporting tools. Strong knowledge of Microsoft Office including PowerPoint, Excel, Word, and Outlook. Excellent people management, coaching, and communication skills. Highly organised and able to prioritise effectively, maintaining high store standards. Flexible, agile, and resilient, able to adapt to changing retail priorities and business needs in a fast-paced environment. Passion for fashion, lifestyle, and exceptional customer experiences. Experience leading teams of 15+ preferred. Our Values We are the sum of many parts We promote diversity, inclusivity, and teamwork. Our successes and failures are shared as a team. We pursue quality in everything we do Growth comes from continuous improvement across every aspect of our business. We embrace possibility and push boundaries We encourage innovative thinking and challenge ourselves to achieve extraordinary outcomes. Data-driven decisions and purposeful actions We prioritise thoughtful analysis and informed decision making. Our brand is timeless and valuable We protect and enhance the long-term value of our brand. Our product is defined by quality, not price. We respect and exceed customer expectations Our goal is to turn customers into passionate advocates. We choose partners who reflect our values We collaborate with partners who uphold the same standards we do. We grow our brand by empowering others We support the growth of those around us and build meaningful connections. Responsibility is at the core of everything we do We prioritise ethical practices and sustainability. Kindness is our guiding principle Respect, empathy, and understanding shape how we work together. #J-18808-Ljbffr Varley