Client Services Representative

Working under direct supervision, the Client Service Representative is an entry level position responsible for monitoring client custody operations and service levels. The Client Service Representative also assists more senior team members with client conversions, reporting and analyses. Education and Experience

• Education level and/or relevant experience(s): BA/BS degree or equivalent work experience

salary: $22 - $24 per hour
shift: First
work hours: 8 AM - 4 PM
education: Bachelors
Responsibilities
1. Client Service and Inquiry Response
• Proactively respond to custody related client inquiries on a daily basis.

• Work with internal departments to prioritize and resolve client requests and deliverables.

2. Technology and Innovation
• Utilize relevant internal technology solutions to effectively manage client inquiries.

• Introduce and familiarize clients with new technology, automation tools and products.

3. Risk Management and Control
• Introduce and familiarize clients with new technology, automation tools and products.

• Assist in maintaining and reporting on client service related metrics.

• Participate in team based project work and audits.

• Complete monthly reporting requirements.

Skills
• Client Service
• Financial Services
Qualifications
• Years of experience: 0 years
• Experience level: Entry Level
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Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact View email address on us.fitly.work.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.