Fraud Specialist/Fraud Operations Specialist I

Fraud Specialist / Fraud Operations Specialist I

Overland Park, KS

Training hours will be 8:00-5:00 CST, Mon-Fri for up to the first 2 months then shifting to the 4x10 schedule. 4x10 schedule shift is hybrid with 2 days on site and 2 remote and hours are 9:00 AM to 8:00 PM CST with one of the following schedules

Position Summary

The Fraud Specialist reviews, identifies, investigates, and helps deter fraudulent activity. This role handles inbound calls and referrals from victims of fraudulent activity and uses multiple internal and external tools to assess available information, identify the situation, and provide guidance toward resolution.

This role will support the Fraud Management organization.

Key Responsibilities

• Conduct in-depth analysis and investigations to identify and manage fraudulent activity.
• Perform customer authentication and fraud investigations across business channels.
• Ensure compliance with established fraud policies.
• Analyze relevant data to confirm or clear suspected fraud.
• Validate customer identity and authentication information.
• Identify violations of fraud policies that could adversely impact the organization.
• Evaluate fraud trends related to fraudulent orders and identity theft.
• Conduct research, analyze findings, and draw conclusions.
• Research and/or notify appropriate internal staff when customer verification or legal action is required.
• Investigate and respond to fraud escalations.
• Participate in the establishment and implementation of policies and procedures designed to identify and deter fraudulent usage.
• Help establish and improve fraud-related processes.
• Identify issues and recommend solutions as part of team projects.
• Take inbound phone calls and referrals related to fraudulent activity.
• Review documentation to validate customer identity.
• Use Slack to communicate and collaborate with the team.

Required Qualifications

• At least 1 year of relevant experience.
• High school diploma or equivalent.
• At least 1 year of experience working on a computer in a Windows-based environment.
• At least 1 year of experience in fraud, customer service, or a call center environment.
• Experience navigating multiple computer screens and programs while interacting with customers by phone.
• Excellent conversational English skills.
• Ability to work a flexible schedule, including nights, weekends, and holidays.

Preferred Background

• Customer service experience.
• Call center experience.
• Previous fraud-related experience is beneficial.

Technology & General Skills

• Strong phone skills.
• Strong typing skills.
• Good communication skills.
• Ability to navigate multiple computer systems and applications.
• Experience using Slack for team communication.

Priority Soft Skills

• Strong verbal communication.
• Professional and appropriate tone when interacting with customers.
• Strong listening skills.
• Ability to communicate clearly while reviewing and assessing customer information.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Everforth Apex uses a virtual recruiter as part of the application process. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at

Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at View email address on click.appcast.io or View phone number on click.appcast.io. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.

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