Outlets Director, Food & Beverage

About the Role Grand Hyatt DFW is seeking an exceptional Outlets Director, Food & Beverage to lead our multi‑outlet food & beverage operations. This dynamic leader will oversee Grand Met Restaurant, Grand Met Lounge, Private Dining, and Mini‑Bar operations , delivering refined and contemporary guest experiences aligned with the Grand Hyatt brand. This role is responsible for driving operational excellence, developing high‑performing teams, elevating guest satisfaction, and achieving financial goals across all dining venues. The ideal candidate is a hands‑on hospitality leader who thrives in a luxury environment and is passionate about experiential dining, innovation, and service excellence. This position is currently accepting local Dallas‑Fort Worth market candidates only and will report to the Director of Food & Beverage. Key Responsibilities Operational Excellence Lead the daily operations for Grand Met Restaurant, Grand Met Lounge, Private Dining, and Mini‑Bar operations in alignment with Grand Hyatt brand standards. Partner with culinary, events, and hotel leadership teams to achieve service, operational, and financial goals. Drive exceptional guest experiences through elevated food quality, beverage presentation, cleanliness, and service consistency. Improve workflows, labor planning, and operational efficiencies to maximize performance and profitability. Ensure compliance with all health, safety, sanitation, and alcohol service regulations. Monitor guest feedback and service recovery opportunities to continuously enhance the guest experience and drive engagement. Lead, coach, and mentor outlet managers, assistant managers, supervisors, and hourly colleagues. Foster a positive, inclusive, and high‑performance culture aligned with Hyatt values. Conduct ongoing coaching, performance feedback, and development conversations. Lead daily operational meetings and communicate priorities effectively. Serve as a visible and hands‑on leader, especially during peak service periods. Guest Experience Build strong guest relationships and create memorable dining experiences. Anticipate guest needs and deliver thoughtful, personalized service. Elevate luxury touchpoints and service rituals throughout all dining venues. Handle guest concerns promptly and professionally with a focus on service recovery. Lead budgeting, forecasting, payroll accountability, and P&L management. Drive revenue growth while maintaining strong cost controls and labor strategies. Monitor inventory, purchasing procedures, and waste reduction initiatives. Use analytics and reporting to identify trends, refine pricing strategies, and optimize margins. Ensure accurate cash handling and POS compliance. Collaborate with culinary and marketing teams on menu evolution, promotions, and seasonal activations. Stay ahead of dining, mixology, and luxury hospitality trends. Support beverage innovation and experiential programming that enhances brand positioning. Awards / Recognition 2025 AAA | Four Diamond Award 2025 U.S. News & World Report | Gold Badge – Best Hotels 2025 #1 in Customer Service | Grand Hyatt Hotels – Americas 2025 Fortune 100 | Best Companies to Work For 2025 Top 5 in Colleague Experience | Hyatt Americas Why Join Hyatt? Free on‑site airport terminal parking Free room nights, discounted and friends & family room rates Medical, prescription, dental, and vision insurance 401(k) with company match Paid vacation, sick days, personal day, and new child leave Paid family bonding time and adoption assistance Tuition reimbursement Employee stock purchase plan Discounts at Apple, AT&T, Verizon, Headspace, and more Qualifications Required 3–5 years of progressive Food & Beverage leadership experience with multi‑outlet oversight. Experience in a high‑volume luxury hotel or resort environment. Demonstrated success managing complex restaurant, lounge, bar, and in‑room dining operations. Strong financial acumen with expertise in labor management, forecasting, and profitability. Strong leadership, communication, interpersonal, and organizational skills. Ability to work flexible schedules including evenings, weekends, and holidays. Proficiency with POS systems and Microsoft Office applications. Preferred Bachelor’s degree in hospitality management or equivalent experience. Experience leading luxury or experiential dining concepts. Fine dining experience strongly preferred. ServSafe and alcohol awareness certifications preferred. Dynamic communicator with executive presence and cross‑functional influence. Collaborative leadership style with the ability to build strong relationships across departments. Physical Requirements Ability to stand and walk for extended periods. Ability to lift and carry up to 25 pounds. Ability to work effectively in a fast‑paced hospitality environment. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. #J-18808-Ljbffr Hyatt Group