Collections Specialist

Debt CollectorZwicker & Associates P.C. is a national creditor rights law firm that emphasizes ethics, compliance, and assertive representation of our clients' interests, making us the industry leader in debt collection. Founded in 1991, Zwicker represents lenders in various consumer and commercial recovery efforts and litigation. Zwicker is headquartered in Andover, Massachusetts, with offices across the United States.Zwicker & Associates is currently seeking Debt Collectors to join our team. The role provides paid onsite training for three weeks, including weekly pay and monthly bonuses. The pay rate is $17.00-$20.00 per hour, based on relevant experience, with uncapped bonus potential. We offer a $500 Retention Bonus for all new Collectors who remain actively employed with us for six months.The office is located at 2300 Litton Lane, Suite 200, Hebron, KY 41048. The schedule is Monday - Friday, no weekends. Business hours run from 8 AM to 7 PM.BenefitsHealth insuranceVision insuranceDental insurance401(k)Paid time offResponsibilities of Debt CollectorsEstablish contact with consumers to discuss delinquencies and ability/willingness to pay, and to identify the appropriate repayment programs/options available to them.Record accurate and detailed notes; update account status and card members' information into the computer systemMeet or exceed daily, weekly, and monthly performance goals, deadlines, and objectivesComply with policies and procedures of Zwicker & Associates, P.C.Comply with FDCPA and state consumer protection lawsOther duties as assignedRequirementsAbove-average administrative and phone skillsDebt collectors must have strong negotiation skillsExcellent communication skillsWell-organized, results-drivenEffective decision-making skillsStrong listening, interpersonal, oral, and written communication skillsBasic math and computer skills. You will be required to complete a standard math and computer skills assessment. Failure to satisfactorily complete this assessment could result in termination of employment.Be able to communicate in a common language with (or to) individuals or groups verbally and/or in writing.Be able to operate a computer, phone, or equivalent deviceBe able to complete a minimum of a 40-hour flexible workweek scheduleBe able to read and comprehend position-specific documents and correspondencePhysical QualificationsBe able to lift five pounds or greaterBe able to sit 90% of the workday at timesBe able to bend at the waist and be mobile when neededBe able to concentrate and use critical thinkingPlease note that this job description is not intended to be a comprehensive listing of all activities, duties, or responsibilities required of the employee in this position. Duties, responsibilities, and activities are subject to change at any time, with or without notice.Zwicker & Associates, P.C. is committed to providing equal employment opportunities to qualified individuals with disabilities. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. If you wish to seek an accommodation regarding the requirements of this position, please inform Human Resources Management. This is a full-time, full-benefit position. The benefit package includes medical, vision, and dental insurance; long-term disability insurance; life insurance; compensated time off; paid holidays; and a 401 (k) with a match. No phone calls, no agencies; EOE, drug-free workplace.