Client Service Representative

Client Service Representative

We are seeking an experienced and compassionate Client Service Representative to join our veterinary healthcare team. The ideal candidate combines exceptional customer service skills with a strong understanding of veterinary care and a genuine passion for helping pets and the people who love them.

At VCA Animal Hospitals, our mission is to provide the highest quality medicine while creating an outstanding experience for every client and patient. As the first and last point of contact for our clients, the Client Service Representative plays a vital role in building trust, educating pet owners, and ensuring each visit is welcoming, efficient, and supportive.

We are looking for a knowledgeable, personable, and professional team member who can confidently communicate veterinary recommendations, assist clients with their pets' healthcare needs, and deliver a level of service that exceeds expectations.

Why We Need You

As the face of our hospital, the Client Service Representative helps create a positive experience for pets, clients, and the veterinary team. This role serves as the connection between clients and medical staff, requiring excellent communication skills, attention to detail, and the ability to understand and support veterinary care recommendations.

Responsibilities include but are not limited to:

• Providing exceptional client service by warmly greeting clients and patients, answering questions, managing phone communications, and ensuring a smooth experience from check-in through check-out.
• Scheduling, confirming, and coordinating appointments while understanding patient needs, appointment types, and hospital workflows.
• Building relationships with clients through compassionate communication, follow-up calls, and proactive outreach to support ongoing pet wellness.
• Supporting veterinary care recommendations by educating clients on preventive healthcare, including vaccinations, parasite prevention, nutrition, dental care, wellness plans, and general pet husbandry.
• Explaining veterinary services, treatment plans, estimates, and payment options with accuracy, empathy, and professionalism.
• Assisting clients with prescription requests, product recommendations, and veterinary-approved pet care products.
• Maintaining accurate medical records, patient histories, client information, and other important hospital documentation.
• Collaborating closely with veterinarians and medical staff to ensure clients understand their pets' care plans and next steps.
• Demonstrating knowledge of common veterinary terminology, procedures, and preventive care concepts to better assist clients and support the healthcare team.
• Maintaining a clean, organized, and welcoming hospital environment for pets, clients, and staff.

What Makes You a Great Fit

• Previous experience in veterinary medicine, animal healthcare, or a client-facing healthcare setting preferred.
• Strong knowledge of companion animal care, preventive medicine, and common veterinary services.
• Excellent communication skills with the ability to explain information clearly and compassionately.
• A commitment to providing outstanding customer service while advocating for the health and well-being of pets.
• Ability to multitask in a fast-paced veterinary hospital while maintaining professionalism and attention to detail.
• A team-oriented mindset with a willingness to learn and support both clients and medical staff.
• Willing to cross train with other departments in the hospital.

If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more! The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development). We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com