Lead DDC/BAS Controls Service Technician

LONG Building Technologies LONG Building Technologies, Inc. is an Equal Opportunity Employer. Lead DDC/BAS Controls Service Technician Location Colorado Springs, CO, United States Category Technician - Building Automation Description As a LONG Lead Controls Service Technician, you will work as part of the LONG Service Team to support our customer base. The Lead Technician will be a technical leader on the team, using their experience and skills to maintain, troubleshoot, and repair a wide variety of temperature control systems. They will perform the most complex and challenging controls service tasks and will work with the other controls service team members to train them on how to most effectively carry out emergency and preventative maintenance service on installed systems. The Lead Technician must possess a high level of industry knowledge including mechanical, electrical, programming, integration, legacy system types, and more. In addition, the Lead Technician will act as a liaison with the service operations team, the service sales team, and the customer to ensure maintenance and service are properly administered and customers are informed and aware of the critical issue within their facility. Pay Range $45.00 - $55.00 per hour, plus potential profit share. Benefits Medical, Dental and Vision Insurance, Voluntary Life Insurance, Voluntary Accident and Critical Care Insurance, Basic Life, Short-Term and Long-Term Disability, Employee Assistance Program (EAP), 401(k) with Employer Matching contributions, Profit Sharing/Bonus/Commission Program as applicable, Paid Time Off, Paid Community Service Day, 8 Paid holidays, Tuition Reimbursement, Pet Insurance, Legal and IDShield are offered to eligible employees. Essential Duties and Responsibilities Utilize industrial experience to troubleshoot any issues with systems to identify and implement solutions. Determine the most effective action to take based on troubleshooting results, controls plan, mechanical system operation, and BAS data taking into consideration overall system operation and the dynamics on how different systems in a building affect each other. Program, tune, and control setpoint adjustments within manufacturers and engineering design recommendations in accordance with LONG standards. Perform calibration and point-to-point troubleshooting of control systems and controlled equipment/components to verify or improve equipment operation. Provide information to update drawings and keep records of equipment for as‑built documentation and submit all redlined drafting to application engineers. Effectively communicate with customers to answer any inquiries, offer guidance, and resolve technical issues. Supply information to customers about investing into necessary replacements or vital repairs that are key components to devices. Provide technical analysis and recommendations to owners and the service team regarding warranty issues or challenging situations with a customer focused attitude. Instruct owners’ personnel and control service technicians on maintenance of temperature control systems and energy conservation routines. Keep record of all repairs and maintenance and properly report issues to the Service Supervisor. Provide guidance to controls service technicians on system maintenance, troubleshooting issues and equipment recommendations on and off of the jobsite. Provide technical expertise and standardized procedures to maximize controls service technician efficiency. Communicate regularly and efficiently with operations manager, service supervisors, installation supervisors and control technicians via voicemail, cell phone and email regarding scheduling, job concerns, technical matters and other issues. Work well with all business unit managers, service supervisors, customers, application engineers, sales personnel, service and control technicians. Advise supervisor and managers regarding system deficiencies and/or customer complaints and advise appropriate building intelligence personnel. Advise Service Supervisor on maintenance status and completion of assigned work. Expand, document and organize technologies knowledge and programming skill with all represented manufacturers and work closely with the technical standards, programming and R&D group. Work to ensure that LONG is fairly compensated for all work including that performed outside contractual obligations. Always abide by all LONG and OSHA safety regulations. Ensure code compliance with all technical work performed. On‑call work may be required on a periodic basis. Other duties as assigned. Qualifications 2 years of computer/electronic technical degree and 3 years of temperature control system start‑up, checkout, and service experience or 5 years temperature control system start‑up, checkout, and service experience. Ability to legally operate a motor vehicle. Advanced programming and troubleshooting skills with systems such as KMC, Distech, Tridium/Honeywell, and similar systems. Strong analytical abilities for resolving software and integration issues. Ability to interpret mechanical plans and specifications accurately. Expertise in HVAC systems, control systems, building automation, electrical systems, energy management, engineering, and construction procedures. Proven ability to manage and lead multiple tasks simultaneously, with a strong sense of responsibility and accountability. Experience mentoring junior team members on complex worksite tasks and issues. Strong customer service orientation and analytical problem‑solving skills. Effective leadership, communication (both written and verbal), and computer proficiency. Strong organizational and planning abilities. Willingness and ability to travel to job sites and customer locations for inspections. In‑depth knowledge of dispatch, job costing, HVAC mechanical and electrical systems, controls, and safety practices. Preferred Qualifications Knowledge of LONG's system operations and infrastructure, as it pertains to service operations and its stakeholders. No candidate will meet every single desired qualification. If your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to learn more about you! Physical Requirements This work may involve standing for extended periods, climbing ladders or scaffolds, and working in tight spaces. This position may require lifting up to 50 lbs. from floor to countertop and from countertop to floor. This position may require climbing ladders and the ability to function at heights. Environment Inside and outside work environment. Consistent state travel to jobsites. Hazards High precarious places. General construction worksite hazards. Possible driving in inclement weather conditions. Competencies LONG expects its employees to understand and meet customer needs, collaborate effectively with colleagues, manage potential hazards and risks, and engage with and contribute to the community. These values are part of our core values used as performance metrics and are integral to company culture. #J-18808-Ljbffr LONG Building Technologies