Part-Time Member Advisor I - NE Philadelphia

American Heritage Credit Union, a $5 billion credit union has immediate openings available in our Contact Center in Northeast Philadelphia!

• Provide an ultimate level of service to the members and employees of American Heritage Federal Credit Union in a pleasant, efficient manner via telephone, electronic communications and/ or mail.
• Ability to analyze and identify member's questions/problems and refer/cross-sell a product or service through the use of the ACS system in order to meet the expectations/ financial needs of the member.
• Perform various transactions on accounts and research member inquiries including follow up to ensure member satisfaction.

• Must have prior Contact Center/Phone/Customer Service/Sales Experience!
• Must be available for shifts that start late morning/early afternoon 11:30a.m -2:00p.m. to 7:00 p.m. shift and regular Saturdays from 9:00 a.m. to 3:00 p.m. unless it is a special occasion and the time off is approved by management.
• Average number of hours 27-29 hours per week.
• We offer a competitive salary, an outstanding benefits package, including a 401(k) with a generous company match and a friendly, progressive & environmentally friendly work environment.
• To be considered, correspondence should include a resume listing job history and salary expectations. Please be advised that credit, criminal, employment, drug/alcohol testing and education background checks are conducted on potential candidates. All resumes will be reviewed, but only competitive candidates will be contacted for further conversation.