Datacenter Infrastructure Specialist

We are looking for a Datacenter Infrastructure Specialist to be the operational linchpin of our global fleet. Reporting to the Manager of Infrastructure Capacity & Management, you will serve as the technical authority bridging our hardware partners and internal engineering teams.

As our Datacenter Infrastructure Specialist, you will own the technical lifecycle and operational health of Runpod’s rapidly expanding, high-density GPU fleet. You will be part of a team that acts as the technical anchor for our hardware partners—serving as their infrastructure advisor, technical translator, adopter, and incident commander. This role blends deep HPC systems engineering, advanced network troubleshooting, and process automation to ensure rock-solid uptime for the world's most demanding AI workloads.

This is a high-visibility, high-impact position where you will move beyond traditional ticket-closing. You will work directly with cutting-edge GPU cloud technologies, advanced RDMA fabrics, and modern observability stacks to solve complex hardware challenges at scale. If you want the autonomy to build automated infrastructure tooling and directly contribute to the resilience, scalability, and revenue velocity of Runpod’s global physical backbone, this is where you do it.

Responsibilities

• Hardware Validation & Benchmarking: Assist in validating new hardware, ensuring partner deployments meet Runpod’s specifications for distributed AI/ML workloads.

• Uptime & SLA Enforcement: Monitor fleet health to identify performance degradation. You will help audit downtime and provide the technical data needed to protect customer SLAs.

• AI-Driven Operations: We operate with an AI-first mindset, powering our operations with the technology we host. You will work with LLMs and AI agents to help automate network triage and generate dynamic runbooks for our fleet.

• Incident Support: Coordinate technical incident communications with clear updates, acting as a steady hand that translates outages into actionable resolutions.

• Partner Technical Support: Support the growth of our infrastructure partners.

Requirements

• Professional Background: 3–5 years of experience in infrastructure operations, systems reliability, or datacenter engineering.

• Datacenter Networking: Strong proficiency in standard datacenter networking and performance troubleshooting. Exposure to RDMA, InfiniBand, or RoCE is highly preferred.

• GPU & AI Stack: Hands-on experience with the NVIDIA Software Stack (driver installation, performance utilities) and an understanding of multi-node performance tuning.

• Systems & Diagnostics: Solid Linux system administration skills and experience with containerization ( Docker ). You are comfortable performing system-level troubleshooting and performance tuning at the kernel and hardware interface layers.

• Effective Communication: Clear written and verbal communication skills. You can explain hardware or networking issues to both technical partners and internal leadership.

• Operational Flexibility: As our global fleet scales, this role may require participating in an on-call rotation in the future.

• Strategic Problem-Solver: You are detail-oriented and proactive when it comes to identifying potential failures before they impact customers.

Preferred

• Startup Experience: Experience working in a fast-paced environment where you have contributed to building operational workflows.

• HPC Exposure: Experience managing or optimizing bare-metal High-Performance Computing environments at massive scale.

• Observability Tools: Experience with Grafana, Prometheus, or Datadog to monitor system health.

• Automation: Proficiency in Python, Go (Golang), or Bash to automate repetitive infrastructure tasks and interface with internal APIs.

What You’ll Receive:

• The competitive base pay for this position ranges from $120,000.00 - $160,000.00 . This salary range may be inclusive of several career levels at Runpod and will be narrowed during the interview process based on a number of factors, including the candidate’s experience, qualifications, and location.

• Meaningful equity in a fast-growing AI infra company — everyone on the team receives stock options — your impact drives our growth, and you share in the upside.

• Generous medical, dental & vision plans — we cover 100% for all employees and partial for dependents.

• Flexible PTO — take the time you need to recharge.

• Most roles are remote work first with inclusive, collaborative teams utilizing Slack as the main form of internal communication.

• Join a passionate team on the cutting edge of AI infrastructure — where culture, learning, and ownership are at the heart of how we scale.

• $1,200 Home Office & Equipment Stipend — We set you up for success from day one with gear and support to create your ideal workspace.