Administrative - Medical Support Assistant (MSA)

ADMINISTRATIVE ASSOCIATE (MEDICAL ASSISTANT) About EGA Associates, LLC EGA is a veteran-owned staff augmentation firm dedicated to providing professional Healthcare Staffing services and human capital management solutions to government and commercial clients nationwide. Our Mission is to excel through a provider-centric approach to staffing, establishing ourselves as the trusted human resource partner for our clients and staff alike. We are committed to earning our partners' respect through open communication, exceptional service, and transparency in all our operations. Our team will continue to approach challenges with an open mind, offering reliable solutions that cater to the needs of our clients, our providers, and ourselves. Benefits & Compensation EGA offers a competitive pay rate and a robust benefits package. Our benefits package includes vacation, sick leave, holidays, 3 medical plan options, dental, vision, free basic term life insurance, voluntary supplemental life insurance, short-term and long-term disability, critical illness, accident insurance, hospital indemnity, and 401(k) retirement savings plan. Benefits eligibility is dependent on job type and full-time status. Please inquire with a recruiter. Job Summary EGA Associates is seeking a qualified Administrative Associate with medical-office experience to support a Primary Care Community Based Outpatient Clinic serving Veterans primarily residing in and around Idabel and McCurtain County, Oklahoma. The position provides clerical, scheduling, patient-navigation, and logistical care-coordination support to the Patient Aligned Care Team. Essential Functions Provide clerical support and administrative functions to Patient Aligned Care Team staff. Support assigned and unassigned patients presenting for care at the clinic. Collaborate with PACT staff to incorporate logistical elements of care coordination into comprehensive care-management plans. Provide guidance and direction to patients and support persons navigating the VA health-care system and clinic administrative processes. Provide scheduling services in accordance with VA policies and guidance after completion of required scheduling training. Support appointment coordination, telephone service, document routing, follow-up communication, and accurate administrative documentation. Promote first-call resolution by routing requests accurately and connecting Veterans with the appropriate team member. Support patient-portal education, secure-messaging adoption, virtual-access processes, and telehealth visit coordination as assigned. Protect patient confidentiality and sensitive information. Participate in daily huddles, team meetings, workflow improvement, and required training. Perform additional duties as assigned. Qualifications Education and experience demonstrating the skills and abilities required to provide clerical support and administrative functions in a medical-office environment. Ability to complete VA scheduling training before independently performing VA scheduling functions. Knowledge of medical terminology, patient confidentiality, customer service, scheduling, and electronic records. Ability to complete all required VA and EGA background screening, privacy, security, EHR, PACT, Whole Health, and onboarding requirements. Ability to work effectively within an interdisciplinary, team-based outpatient environment. Strong verbal and written communication skills. Ability to use electronic health records, scheduling applications, telehealth platforms, and standard computer applications. Preferred Completion of an accredited medical assistant program or comparable medical-services training. Previous medical reception, patient-access, scheduling, or care-coordination experience. Previous experience serving Veterans or working in a VA medical center, VA outpatient clinic, or contracted VA Community Based Outpatient Clinic. Supervisory Responsibility This position does not have direct supervisory responsibility. The Administrative Associate provides support under established clinic workflows and the direction of clinic and Patient Aligned Care Team leadership. Travel Travel is expected to be negligible unless required for orientation, training, meetings, or other contract-related activities. Accountability Perform all work in accordance with EGA policies, professional standards, contract requirements, and the spirit of EGA's mission. Adhere to EGA's Code of Conduct. Maintain all required licenses, certifications, credentials, competencies, and training. Protect patient privacy and comply with applicable confidentiality and information-security requirements. Complete required training, documentation, quality reviews, and administrative responsibilities within established timeframes. Immediately report patient safety events, compliance concerns, clinical risks, and other matters requiring escalation. Expected Hours of Work Your work schedule may vary depending on the contract with the Client. Your start time should be discussed and approved by your facility supervisor if you wish to deviate from normal operating hours. Employees may be required to work additional hours to successfully complete work obligations. Employees must obtain prior approval from their facility supervisor before working overtime. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is performed primarily in a clinical environment, which may involve exposure to moderate noise levels. Work involves operation of personal computers and clinical equipment, as well as working directly with patients daily. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work includes physical demands associated with a traditional clinical setting such as talking, listening, reading, writing, typing, walking, standing, sitting, manual dexterity, visual acuity, reaching, climbing, grabbing, pushing, pulling, lifting up to 20 pounds, bending, kneeling, and other physical functions as necessary. Additional Details Pay Rate: $17.75 - $21.00 per hour (commensurate with experience and job type) Job Type: Full-Time Benefits Eligibility: Eligible (dependent on job type) Work Location: Idabel, OK - McCurtain County #J-18808-Ljbffr EGA Associates, LLC