Sales Assistant-SoHo Flagship
rag & bone
Position SalesAssistant
ReportsTo General Manager/StoreManager/AssistantManager/Supervisors
Overview
AsaSales Assistantyouwillsupportthe sales team and front of houseoperationalfunctions.Frontof house functions include, but are not limited to,greeting customers,maintaining salesfloor standards,answeringphones,andassisting sales team withclient interactions.Yourroleistosupportthe goal of providing abest-in-classcustomerserviceexperience.
Core Competencies
Personal andInterpersonal Skills
- Authentic
- Composure
- CustomerFocus
- EthicsandValues
- IntegrityandTrust
- InterpersonalSavvy
- Listening
- PeerRelationships
- RelationshipwithManager/Mentor
- Self-Knowledge
EnergyandDrive
- DriveforResultsStrategic Skills
- SolutionOrientedOperating Skills
- TimeManagement
Key Roles and Responsibilities
Customer and Brand Experience
- PartnerwithStore Managementtoensurepositivebrandrepresentationasportrayedthroughproduct,storemaintenance,andcustomerservice.
- Supportabest-in-classlevelofcustomerservicethroughextensiveproductknowledgeand operational ownership
- Partner withthesales teamtoprovideexemplarycustomerservice
- Assistwithfloorsets,windowchangesandothermerchandisingexpectationsas needed
- AssistwithPOS,customerrepairs,dry-cleaning,andalterationsprocesses
- Maintainaonecompany/oneexperienceperspectiveinallcustomerserviceinteractions
- Understandandexemplifytheragandbonebrandphilosophyandlifestyle
- Emulatethebrandaestheticandembodyandstrongsenseoffashion
Maintain Operational Excellence
- PolicyandProcedure
- MaintainaknowledgeandunderstandingofallPolicyandProcedure
- ITSystems
- HaveproperunderstandingofBOH/FOHITsystems
- AccuratelyprocessPointofSaletransactions
- Assist with PR requests, consignment and stylist's pulls
- Assist with client services i.e. quality guaranteed,order status, alterations, messenger
- Follow loss prevention procedures
Personal Excellence
- Consistentlyactwithinthecorevaluesofragandbone
- Appropriatelymanageconflictwithallmembersoftheteamandtakeownershipofyourcontribution to the overall team
- Contributetoapositive,fun,professional,productive,andteam-orientedstoreatmosphere
- Identifyopportunitiestosupportthe teamindeliveringbestinclasscustomerservice
- Abilitytoreceivefeedbackfrommanagementandpeers
Experience/Capabilities
- Previousexperienceinretailstock,logistics,and/orcustomerservicepreferred
- Abilitytoliftatleast30lbs,carry,push,pull,squat,kneel,twist,turn,climb,crawl,reach,and bend
- Availabilitytoworkpertheneedsofthebusiness
Vacancy posted 4 days ago
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