QA Evaluator: Customer Experience & Compliance

Covered California is seeking a skilled QA professional to lead reviews of consumer transactions for quality assurance and control. Under general direction, you will evaluate calls, chats, enrollment applications, and verifications to ensure accuracy and regulatory adherence. This role emphasizes customer service and data protection in handling enrollee information. Ideal candidates will interpret policies, collaborate with teams, and communicate clearly both verbally and in writing, with #J-18808-Ljbffr Covered California