Clinical Pharmacy Technician Liaison

## Clinical Pharmacy Technician LiaisonApplylocations: East Bostontime type: Full timeposted on: Posted 30+ Days Agojob requisition id: R0006881**Thank you for your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center!**As one of the largest community health centers in the country, NeighborHealth is proud to serve the greater Boston area with a strong commitment to the health and well-being of our patients and communities.Whether you're a nurse or physician providing direct care, a manager leading dedicated teams, or part of the essential support staff who keep our operations running smoothly — every role at NeighborHealth is vital. Together, we’re advancing medicine and delivering the best care experience for our patients and community!Interested in this position? Apply online and create a personal candidate account!**Current Employees of** **NeighborHealth**- Please use our internal careers portal to apply for positions.To learn more about working at NeighborHealth and our benefits, please visit out our Careers Page.**Time Type:**Full time**Department:**Clinical Pharmacy**All Locations:**10 Gove Street – Taylor Building, 20 Maverick Square – Cradock Building**Position Summary:**Clinical Pharmacy Liaison works closely with patients, providers, and pharmacy staff to ensure smooth, consistent access to medications. This role focuses on supporting patients that are seen by the Clinical Pharmacy team and helping patients overcome barriers to filling their medications to improve patient outcomes and experiences.**Overview:** Join our clinical pharmacy team as a Clinical Pharmacy Liaison, working closely with patients, providers, and pharmacy staff to ensure smooth, consistent access to medications. This role focuses on supporting patients who are seen by the Clinical Pharmacy team and helping patients overcome barriers to filling their medications to improve patient outcomes and experiences.**Key Responsibilities:*** Support the clinical pharmacy team in daily operations* Schedule and help prepare patients for clinical pharmacist appointments* Assist with triage of Clinical Pharmacy referrals* Receive referrals or warm hand-offs to assist patients with medication access* Assist with prescription processing and billing issues, including prior authorizations* Advocate for patient access and resolve medication-related access issues. Identify Patient Assistance Programs (PAP) to assist patients with medication access-related issues. This includes all aspects of the PAP, including program enrollment and coordination of patients receiving medication(s).* Review adherence reports and contact patients to identify and address barriers to the medication use process. This may include navigating the health care system to connect patients to different members of the health care team.* Conduct medication histories* Respond to provider questions within the scope of the technician's practice* Help manage patients in medication synchronization and adherence programs* Act as a liaison across NeighborHealth pharmacy teams and clinical departments* Contribute to pharmacy program projects and quality improvement initiatives* Support overall pharmacy program as needed* Ability to work in a functional team and be able to receive direction and instruction from multiple people, including pharmacists and other team members.**Required Qualifications:*** PTCB Certified Pharmacy Technician* Advanced Certified Pharmacy Technician (CPHT-ADV) or obtain within 90 days of hire* Certificates must be in the following areas: + Regulatory Compliance + Billing and Reimbursement + Medication Therapy Management + Medication History* Registered with the Massachusetts Board of Pharmacy* Minimum of 3 years of experience in pharmacy, or related field* Proficient in Microsoft Office (Excel, Word, Outlook)* Strong communication skills**Preferred:*** Fluent in Spanish* Experience with Epic and Willow* Familiarity with 340B pricing* Strong organizational skills and attention to detail* Empathetic, patient-focused, and a team player* Comfortable with multitasking and adapting to new workflows* Self-driven and able to prioritize tasks**Details:*** **Position Type:** Full-time, on-site. Typical schedule is M-F; however, evening and weekend support may be needed based on the needs of the Pharmacy Department* **Location:** Neighbor Health Campus**Hourly Rate:**Starts at $27.00 per hour, and up to $40.00 per hour based on experience.**EEO & Accommodation Statement:**NeighborHealth is an equal employment/affirmative action employer. We ensure equal employment opportunities for all, without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity and/or expression or any other non-job-related characteristic. If you need accommodation for any part of the application process because of a medical condition or disability, please send an e-mail to View email address on click.appcast.io or call View phone number on click.appcast.io to let us know the nature of your request #J-18808-Ljbffr