Fire & Content Division Manager

Fire & Contents Division ManagerSERVPRO of Alexandria/Marlton/Morningside is looking for an experienced and motivated Fire & Contents Division Manager to lead our Fire & Contents Restoration Division. We are seeking a hands-on leader who can manage restoration projects, develop a strong team, maintain customer satisfaction, and drive operational efficiency and profitability.This position may be based out of either our Winchester, VA, or Alexandria, VA location.What We OfferCompetitive compensationComprehensive benefits packageCareer advancement opportunitiesProfessional development and trainingA supportive, team-oriented work environmentWhat You'll DoDivision Leadership & OperationsOversee daily operations of the Fire & Contents Division, ensuring projects are completed efficiently, safely, and to company standards.Manage project schedules, workloads, resources, and overall division performance.Monitor job costs, budgets, and profitability.Review project estimates, budgets, and bids for accuracy and financial performance.Ensure job documentation and required system uploads are accurate and completed on time.Step in to support project management activities when needed.Team Management & DevelopmentLead, coach, and support Project Managers, Crew Chiefs, and restoration team members.Establish clear expectations and hold team members accountable for performance.Assist with hiring, onboarding, training, and employee development.Conduct performance evaluations and provide ongoing feedback.Promote teamwork, safety, and compliance with company policies.Customer Service & CommunicationEnsure excellent customer service throughout the restoration process.Address customer concerns and resolve project-related issues professionally.Conduct weekly work-in-progress (WIP) meetings to review project status, deadlines, and priorities.Maintain effective communication with other divisions and company leadership.Participate in leadership meetings and operational planning.What We're Looking ForPrevious experience in fire restoration, contents restoration, or restoration operations management.Proven ability to lead teams and manage multiple projects simultaneously.Strong understanding of project budgeting, job costing, and profitability.Excellent organizational, communication, and problem-solving skills.Ability to manage priorities and meet production deadlines.Strong commitment to customer service, quality, and accountability.Experience with SERVPRO processes and systems is a plus.Physical RequirementsAbility to lift at least 50 pounds and occasionally up to 100 pounds with assistance.Ability to climb ladders, work at heights, and access confined spaces when necessary.Ability to perform physical activities associated with restoration operations.Ability to work around cleaning agents and restoration equipment.Ability to successfully complete a background check, subject to applicable law.Ready to Lead? If you're an experienced restoration professional who enjoys leading teams, improving operations, and delivering quality results, we'd like to hear from you!Compensation: $55,000.00 - $65,000.00 per yearWe are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.Picture yourself here fulfilling your potential.At SERVPRO®, you can make a positive difference in people's lives each and every day! We're seeking self-motivated, proactive, responsible, and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service. With nearly 2,000 franchises all over the country, finding exciting and rewarding SERVPRO® career opportunities near you is easy! We look forward to hearing from you.