Customer Care and Sales Representative

Job Description

Job Description

Full-Time | Flexible Schedule Between 8:00 AM - 8:00 PM EST

Pay: $17 hourly (weekly pay offered)

Location: Augusta GA, (ONSITE)

We are seeking a Customer Care & Sales Representative to deliver exceptional customer service while identifying opportunities to retain customers and recommend products or services that meet their needs.

Responsibilities

• Handle customer interactions via phone with professionalism and empathy.
• Resolve customer concerns and present retention solutions and save offers.
• Identify opportunities for upselling and cross-selling products and services.
• Process account updates, service requests, and customer transactions accurately.
• Explain products, pricing, promotions, and service options clearly.
• Meet customer satisfaction, retention, and sales performance goals.

Qualifications

• Strong customer service, communication, and problem-solving skills.
• Sales experience or demonstrated sales aptitude preferred.
• Ability to multitask across multiple systems in a fast-paced environment.
• Comfortable meeting retention and sales-related goals.
• Technical troubleshooting skills a plus.
• Flexible availability between 8:00 AM and 8:00 PM EST.

Preferred Experience

• 2+ years of call center or high-volume customer service experience.
• Retention, save desk, subscription, or account management experience.
• Inside sales, upselling, cross-selling, or consultative sales experience.
• High School Diploma/GED.
• Must be 18 years of age or older.

The professional staffing division of EmployBridge, America's Leading Workforce Specialist:
When our Talent is looking for their next opportunity, we know they are not just looking for their next paycheck. Our Recruiters are experts in their specialized fields and understand that making the right match between the candidate and the company, is the key to long term success.

We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Company Description

The professional staffing division of EmployBridge, America's Leading Workforce Specialist:\r\nWhen our Talent is looking for their next opportunity, we know they are not just looking for their next paycheck. Our Recruiters are experts in their specialized fields and understand that making the right match between the candidate and the company, is the key to long term success.\r\n\r\nWe are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.