Financial Center Manager

Job Description This role is responsible for managing a financial center and its employees on a day‑to‑day basis. The manager acts as a business owner, fostering a team environment, instilling a client‑centric risk culture, and helping clients achieve their financial goals. Key responsibilities include delivering operational excellence and cohesive effectiveness. Responsibilities Develop talent, including proactive sourcing of candidates Manage client traffic, engaging and appropriately routing clients and fostering retention Manage business results through formalized management routines and coaching Create a world‑class client experience environment Manage market‑level initiatives prescribed by market leaders Drive operational excellence by engaging employees on business strategy Manage organizational priorities and effective execution Managerial Responsibilities Opportunity & Inclusion Champion: Create an inclusive team where members are treated fairly and respectfully Manager of Process & Data: Demonstrate and expect process knowledge, data‑driven decisions, simplicity and continuous improvement Enterprise Advocate & Communicator: Deliver clear and concise messages that motivate, convey the “why” and connect contributions to business results Risk Manager: Lead and encourage the identification, escalation and resolution of potential risks People Manager & Coach: Develop team members through coaching and feedback Financial Steward: Manage expenses and demonstrate an owner’s mindset Enterprise Talent Leader: Recruit, onboard and develop talent, and support talent mobility for career growth Driver of Business Outcomes: Deliver results through effective team management, structure and routines Required Qualifications Minimum of one year of leadership experience demonstrated through coaching, training, and/or motivating a work team Enthusiastic, highly motivated self‑starter with a strong work ethic and intense focus on results, acting in the best interest of the client Collaborate effectively to get things done, building and nurturing strong relationships Passion, commitment and drive to deliver an experience that improves our clients' financial lives Confident in identifying solutions for clients based on their needs and able to resolve problems independently or bring in others as needed Communicate effectively and confidently and comfortable engaging all clients Ability to learn and adapt to new information and technology platforms Apply strong critical thinking and problem‑solving skills to meet clients' needs Follow established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Efficiently manage time and capacity Manage complexity, prioritize tasks, delegate and execute in a fast‑paced environment Interpret performance results, find opportunities to drive success and hold others accountable to results Must be able to work weekends and/or extended hours, which may include being scheduled at any financial center location within a reasonable distance Desired Qualifications One year of management experience, including hiring, coaching and developing direct reports Experience in financial services and knowledge of financial services industry, products and solutions Experience working in an environment with individual and team goals where goals were routinely met or exceeded Bilingual skills Skills Coaching Customer Service Management Customer and Client Focus Performance Management Talent Development Business Operations Management Recruiting Result Orientation Risk Management Sales Performance Management Inclusive Leadership Leadership Development Prioritization Problem Solving Referral Management Minimum Education Requirement High School Diploma / GED / Secondary School or equivalent. Shift 1st shift (United States of America) Hours Per Week 40 #J-18808-Ljbffr Bank of America