Senior Technical Support Engineer (SaaS) - Public Safety
Axon
Axon is seeking a Technical Support Engineer (Tier 2+) in New York to support customers using the Axon 911 platform. This role involves troubleshooting technical issues, ensuring system reliability, and collaborating closely with cross-functional teams. Candidates should have 5+ years of experience, a strong understanding of networking concepts, and proficiency in tools like Datadog. Axon offers a hybrid work environment with competitive benefits and opportunities for growth. #J-18808-Ljbffr Axon
- City Hive Inc., located in New York City, is searching for a Technical Support Specialist (Tier 1-2). In this full-time role, you'll tackle... ...3+ years of experience in technical support, particularly in SaaS environments, and possesses strong skills in troubleshooting...SeniorFull time
$79.47k - $105.96k
...pursue society’s most critical safety and justice issues with our... ...intelligence layer to help public safety agencies make faster... ...Your Impact We are seeking a Technical Support Engineer (Tier 2+) to support... ...or in a similar role within SaaS, public safety, or mission‑critical...SuggestedWork at office$79.47k - $105.96k
Axon Enterprise is seeking a Technical Support Engineer to support customers using the Axon 911 platform, ensuring reliability and performance. Responsibilities include troubleshooting technical issues, collaborating with internal teams, and improving support processes...Senior- Axon, based in New York, is looking for a Technical Support Engineer (Tier 2+) to enhance the Axon 911 platform. This role entails troubleshooting technical issues, collaborating with cross-functional teams, and ensuring operational excellence in a hybrid work setting....Senior
- ...fintech and cybersecurity company in New York, is seeking a Technical Support Specialist. In this role, you will be the first point of contact... ...4+ years in technical or customer support in fintech or B2B SaaS, strong troubleshooting skills, and excellent communication...Senior
$79.47k - $105.96k
...pursuing society's most critical safety and justice issues with our... ...intelligence layer-helping public safety agencies move faster,... ...We are seeking a Technical Support Engineer (Tier 2+) to support customers... ...support and maintain a complex SaaS infrastructure while adhering...Work experience placementWork at office- ...An innovative tech company is seeking a Technical Support Engineer to deliver exceptional user support. This remote role requires strong problem... ...skills and 3+ years of experience in Technical Support for B2B SaaS platforms. You will ensure customer satisfaction by...Remote work
- DoubleVerify is seeking a Senior Client Support Analyst to join their New York team. In this role, you'll resolve complex technical issues for our Publisher Client Services team while... ...+ years in technical client support or SaaS, is an Excel power user, and possesses...Senior
- ...based in Delaware, is seeking a Senior Principal Software Developer to lead the development of a SaaS platform incorporating... ...This hybrid role demands strong technical leadership, enabling the design... ...of experience in software engineering and 3 years in technical leadership...Senior
$80k - $100k
Verana Health is seeking a Technical Support Engineer to join their NYC team. In this hybrid position, you'll leverage your technical expertise to... ...qualifications include 2+ years of support experience in a SaaS environment, proficiency in web technologies such as...- A safety technology company is seeking a Technical Account Manager to support law enforcement agencies. This role involves deploying and supporting software solutions,... ...technical customer-facing role, ideally within public safety. Opportunities for professional growth...Senior
- ...A cybersecurity startup is seeking a Technical Support Engineer to elevate customer operations and provide high-level technical support. This role... ...3+ years of experience in technical support within a SaaS or high-tech environment. The engineer will serve as the top...SeniorRemote work
$100k - $150k
...A cutting-edge ad tech firm is seeking a Technical Support Specialist to provide assistance to customers regarding ad decisioning, pacing, targeting, and other related inquiries. The position is fully remote, allowing candidates across the United States to apply. The ideal...SeniorRemote workFlexible hours$100k - $150k
...Kevel is seeking a Technical Support Specialist to provide exceptional support for its ad tech products. This fully remote position requires at least 4 years of technical support experience, strong knowledge of AWS, SQL, and excellent communication skills. The role involves...SeniorRemote workFlexible hours- ...Senior Customer Support Engineer As a Senior Customer Support Engineer at Upbound, you won’t just resolve... ...the standard for what world‑class technical support looks like in the cloud‑native... ...facing engineering role, ideally in a SaaS or enterprise infrastructure environment...SeniorRemote work
- ...We are seeking a Senior Support Engineer with strong system administration and troubleshooting skills... ...this role, you will act as a senior technical escalation point, working directly with... ...related to healthcare and enterprise SaaS platforms. Troubleshoot issues involving...SeniorPermanent employment
$100k - $120k
...Day.™ Who You Are: As the Senior IT Support Engineer, you will bring your technical expertise and collaborative... ...Intune), network infrastructure, and SaaS tools Design and implement automation... ...or disability. Health and Safety Statement: The health and...SeniorFull timeWork at officeFlexible hours- ...team and customer knowledge. Minimum Qualifications Bachelor’s degree in Computer Science, Computer Engineering or equivalent industry certifications. 5+ years of support and networking experience. Experience with network troubleshooting tools like Wireshark, trace...SeniorWork at officeLocal areaWeekend work
$70 - $80 per hour
...M/WBE, DBE & SBE Company. Job Title: SENIOR SUPPORT ENGINEER Location: 100% Remote Job Type: Contract... ...Lead and development team to provide technical expertise and troubleshooting assistance... .... Experience with cloud-based SaaS solutions (Dynamics, Salesforce, ServiceNow...SeniorContract workRemote workMonday to Friday$100k - $150k
...their first‑party data. Job Overview The Support team monitors the ticket queue, responds... ...What You’ll Accomplish Provide technical support for all Kevel products and customers... ...investigations, incidents, and bugs to Kevel’s Engineering team. Help improve service and product...SeniorWork at officeRemote workWork from homeHome officeFlexible hours$116k - $145k
Joining Collibra’s Customer Support team Collibra is looking for a Senior Customer Support Engineer II to identify code defects in Collibra’s software platform based on... ...+ years in a customer facing role, ideally in a SaaS environment Analytical and methodical problem solving...SeniorWork experience placementWork at officeFlexible hours2 days per week- ...development of compliance solutions for healthcare organizations. The ideal candidate should possess significant experience in healthcare SaaS and product management, strong communication skills, and a deep understanding of product analytics. This position promotes both...Senior
- ...Pager is seeking a Senior Product Manager for AI & Automation to lead product strategy and execution across operational automation products... .... The ideal candidate will have over 5 years of experience in SaaS B2B, deep knowledge in SRE, and a passion for automation. You...Senior
- Comtech Global, Inc is seeking a Technical Support Engineer in Pennsylvania to handle escalated issues beyond frontline support capabilities. The ideal candidate has over 2 years of experience in technical support, is comfortable diagnosing application issues using SQL...Senior
- ...A leading technology company is seeking a Senior Product Manager to manage the product life cycle of its offerings. The ideal candidate... ...over 5 years of experience in Product Management, particularly in SaaS and enterprise software. Strong organizational abilities and...Senior
- ...the new era of AI. We give technical teams the freedom of code with... ...promising privately held SaaS startups (4th in Sifted’s 2... .... We are now looking for a Senior Support Engineering in North America to... ...30 days of vacation, plus public holidays wherever you are....SeniorContract workTemporary workLocal areaRemote workVisa sponsorship
- ...Revolution - Behind every SaaS Product is a Team In Vimachem... ...ambitious and experienced engineer ready to contribute and... ...visits. About the role As a Senior MES Implementation & Support Engineer , you will play a... ...? Act as the frontline technical contact for customers, providing...SeniorRemote workFlexible hours
- ...leading logistics technology company is looking for a Senior Solutions Engineer to drive technical strategy in enterprise sales. The role involves leading... .... Candidates should have 6–10 years of experience in a SaaS environment and strong technical skills, particularly with...SeniorRemote work
- Infinite Computer Solutions is seeking a dedicated professional in New Jersey for a challenging role that involves providing 2nd tier support, troubleshooting complex issues, and mentoring associates. The successful candidate will have 3-5 years of experience, advanced...SeniorWork at officeFlexible hours
$100k - $150k
...ever‑evolving market. JOB OVERVIEW The Support team is responsible for monitoring our ticket... ...Kevel! WHAT YOU'LL ACCOMPLISH Provide technical support for all Kevel products and... ...investigations, incidents and bugs to Kevel’s Engineering team Help improve service and product...SeniorWork at officeRemote workWork from homeHome officeFlexible hours
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