Contact Center Representative

To support a growing healthcare practice, the full-time Contact Center Representative will manage incoming and outgoing calls, schedule patient appointments, and ensure compliance with patient care standards in a remote setting. Key responsibilities Build relationships with patients and co-workers through effective communication via phone and Microsoft Teams Schedule appointments for multiple clinics and assist with new patient registrations and insurance verification Meet performance metrics for call handling and patient care while maintaining compliance with federal and state regulations Required qualifications High School Graduate or equivalent 1+ years of experience in healthcare preferred Previous customer service experience Call center experience preferred Proficiency in computer programs such as Email, PowerPoint, Excel, and Word