Office Administrator

Office AdministratorLocation: Houston, TX Type: Full-Time, Salaried Schedule: Monday–Friday, 9:00 AM – 6:00 PM Additional Hours: Saturday (light coverage)About the Role We're looking for a highly organized and responsive Office Administrator to support day-to-day operations and client communication. This role is the central point of contact for our clients and plays a key role in ensuring a smooth booking and service experience. You'll be responsible for handling incoming requests, managing bookings, coordinating schedules, and keeping operations running efficiently.Key ResponsibilitiesCustomer Service & CommunicationAnswer incoming calls, texts, and emails from clientsProvide timely, professional responses and supportFollow up with clients before and after appointmentsHandle customer questions, changes, and issue resolutionBooking & SchedulingProcess and manage bookings through our online systemCoordinate scheduling between clients and photographersEnsure all shoot details are accurate and confirmedMonitor calendar availability and optimize scheduling efficiencyOffice & Operations ManagementMaintain organization of daily operations and workflowsUpdate and manage records in CRM (Zoho)Assist with job tracking and status updatesCoordinate internal communication between team membersAssist in overall operational managementBilling & Administrative TasksAssist with invoicing and payment trackingEnsure orders are properly documented and completedSupport basic reporting and daily recap summariesClient Retention & Growth SupportFollow up with current and past clientsReach out to new clients after job completionHelp maintain strong relationships with our clientsWhat We're Looking ForStrong communication skills (phone, text, email)Highly organized and detail-orientedComfortable multitasking in a fast-paced environmentTech-savvy and quick to learn new systemsReliable and proactive with a strong work ethicBonus if you have:Experience in real estate, media services, or scheduling-based businessesFamiliarity with CRM systems (Zoho, HubSpot, etc.)Customer service or administrative experienceCompensation $50,000 per year or (based on experience) Opportunity for growth into an executive positionWhy This Role MattersThis role is the operational backbone of the company and a key driver of the client experience. As the first point of contact for many of our clients, you set the tone for every interaction and play a direct role in how our brand is perceived. You ensure that every booking is handled accurately, every client is responded to promptly, and every detail is accounted for from start to finish. By keeping schedules organized and communication clear, you help prevent errors, reduce friction, and create a smooth, reliable experience for both clients and our team. Your work directly impacts client satisfaction and retention. When clients have a seamless experience, they come back and refer others. When operations run efficiently, the entire business performs better. This position also supports revenue by making sure no opportunities are missed. Quick responses, proper follow-ups, and strong organization all contribute to higher booking volume and repeat business. In short, this role is not just administrative. It is a central position that connects clients, team members, and operations, and plays a meaningful part in the company's growth and long-term success.