Field Service Technician-Walmart, Buckeye,AZ

Position Summary The Field Service Technician will support our fuel cell products currently installed in electric lift trucks, including performing preventative maintenance and resolving breakdowns. This person will be responsible for the installation and servicing of fuel cells at a specific location, reporting breakdown events, ordering parts, and maintaining the fuel cells. The role requires technical expertise, strong communication, interpersonal, and motivational skills, with frequent exposure to customer personnel and electric lift truck operators. Employment Details Status: Non-Exempt (hourly) Department: Field Service Core Duties and Responsibilities Maintenance and service of fuel cells at customer sites. Perform diagnostics, troubleshooting, and evaluations to maintain the fleet at a specific location. Execute specialized service procedures, including field retrofits and software and hardware upgrades to existing fuel cells. Provide on‑call and emergency support service to customers as required. Purchase tools, equipment, and parts for customer service and support as required. Perform troubleshooting and maintenance of high‑pressure hydrogen storage, 480VAC, flammability, cryogenic liquid, high‑pressure gas, and fueling systems. Maintain ongoing communication with customer personnel and hydrogen suppliers regarding aftermarket support of fuel cells. Provide regular feedback to regional service representatives regarding fuel cell performance and field maintenance issues. Complete administrative duties and documentation, including incident reports, service logs, inventory maintenance, and site and system documentation. Enforce safety procedures in the field or at customer sites. Travel as required for business needs; expected to drive safely and adhere to all traffic laws. Represent Plug Power professionally at all times and in all interactions. Perform other duties as assigned. Education and Experience Minimum high school diploma or equivalent with technical electrical coursework. Three (3) or more years of direct experience in mechanical and electrical troubleshooting. Formal training and education may be considered in lieu of direct experience. Must possess a valid driver’s license, a clean driving record, and the ability to safely operate a motor vehicle. Must be able to lift 50 pounds regularly without assistance. Knowledge of lift truck operation and applications is highly preferred. General mechanical aptitude is required. Computer and software systems skills as applicable to the position, including Word, PowerPoint, Excel, and Outlook. Dynamic interpersonal skills and the ability to communicate effectively with diverse audiences and stakeholders at all levels. Excellent verbal and written communication skills. Creativity in solving technical problems. Ability to work independently. Uncompromising dedication to quality. Exceptional time management skills with the ability to handle multiple tasks. Punctual and reliable. Technician must provide own standard set of tools – specific fuel cell tools to be provided by Plug Power. Pay Rate $24.50 – $28.50 per hour. Benefits Base salary based on education, experience, skills, and geography. Local geographic pay variations may apply. Health, dental, and vision insurance eligibility starting on the first day of hire. 401(k) with 5% company match. Bonus eligibility. Paid time off including vacation, personal, floating holidays, sick, and volunteer time. Paid holidays. Lifestyle reimbursement program. Education assistance. Global access to mental health support and counseling professionals. Employee Assistance Program. EEO Statement Plug Power Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. #J-18808-Ljbffr Plug Power