Industry Consulting Snr. Consultant

Req ID: 393384

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Industry Consulting Snr. Consultant to join our team in Noida, Uttar Pradesh (IN-UP), India (IN).

Job Description – Account Operations & Business Management Lead

Experience: 6–8 Years
Location: Noida / Bangalore
Industry: IT Services / Technology Services
Role Type: PMO/Account Operations / Delivery Operations / PMO

Role Overview:

We are looking for an Account Operations & Business Management Lead with 6–8 years of experience in IT Services organizations to manage account-level operational activities, resource onboarding, financial tracking, governance, and management reporting. The role requires strong analytical skills and the ability to leverage AI tools for data analysis, automation, insights, and executive reporting .

Key Responsibilities

• Manage day-to-day account operations , governance, action tracking, escalations, and coordination across Delivery, HR, Recruitment, Finance, and client teams.
• Own resource onboarding and workforce tracking covering demand, selection, joining, client onboarding, allocation, utilization, timesheets, roll-offs, replacements, and deployment status.
• Track key financial and commercial metrics including revenue, cost, margin, billability, utilization, non-billable/holding cost, forecast vs. actuals, PO consumption, and financial leakage.
• Develop management dashboards, MIS, KPI scorecards, financial/resource reports, variance analysis, and executive summaries for account leadership.
• Leverage GenAI/AI tools such as ChatGPT, Microsoft Copilot and similar platforms for data analysis, trend identification, report automation, management insights, and productivity improvement.
• Drive operational governance and continuous improvement , identifying process gaps, automating repetitive activities, maintaining RAID/action trackers, and supporting leadership decision-making.

Key Skills

• Account/Delivery Operations | Resource & Onboarding Management | Financial & Commercial Analysis | Advanced Excel | Power BI | Executive Reporting | PMO & Governance | Workforce Utilization | Revenue & Margin Tracking | AI-Assisted Data Analysis | GenAI/Copilot | Process Automation | Stakeholder Management | Jira/Confluence

Preferred Candidate Profile

• Candidate should have 6–8 years of experience working with IT Services companies, preferably supporting large client accounts or managed services engagements. Strong exposure to account operations, resource management, financial metrics, PMO/governance, Excel/Power BI reporting, and senior stakeholder coordination is required. Experience using AI/GenAI tools to analyze operational data and automate management reporting will be strongly preferred.

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

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