Service Advisor - Truck Care

Service Advisor - Truck CareLocation: Shelby, IA, US, 51570 Req ID: 491370Welcome to Love's! Our service advisors are customer-focused professionals who listen to the customer's concerns and advise them on the best possible solutions. They are passionate about getting our customers back on the road quickly while driving profit through sales of service, repairs and parts.Service Advisor Responsibilities:Greeting customers in person or by phone and providing exceptional customer serviceListen to the description of problems or service neededDetermine type of service required based on diagnosis and prepare repair ordersEstimate the time and cost of every repairAdvise customers on other available servicesSecure agreement from the customer prior to all repairsManages delivery of required repair action by successfully setting and managing customer expectations and accepts accountability for delivering outstanding service levelsClearly explain the requested service of every truckAct as a liaison between the customers and techniciansMaintains documentation, including purchases orders, invoices, work orders, etc.Verify all final invoices and reconcile work performed and chargesWe have a lot to offer:Medical/dental/vision and life insurance plansFlexible schedulingRoad to Success program for career developmentOn-the-job trainingCompetitive pay (paid weekly)Holiday pay401(k) with matching contributionsQuarterly bonus opportunityQualifications:Ability to work flexible shifts—including nights, weekends, and sometimes holidaysPrevious experience as a service manager or supervisorPrevious mechanical experienceAbility to do some light lifting (no more than 50 lbs) and bending once in a whileExcellent communication skillsBasic math and computer skillsDiversity Statement: From the founding of Love's, our leaders have been passionate about providing excellent customer experiences and helping our Team Members grow. We do both within a culture of respect and inclusion. In order to sustain this culture, we will welcome individuals who are diverse in experiences, age, race, gender, sexual orientation, religion and physical or mental ability. Also, we are committed to sustaining a professional working environment where ALL people feel respected. By doing these things we will cultivate diversity of thought and a spirit of innovation.Company Growth: The opportunities for professional growth are our biggest benefit! Love's continues to grow at a rate of 40+ new stores per year throughout the US. Love's is consistently ranked highly on Forbes Magazine's annual listing of America's largest privately held companies. Whether corporate, retail, restaurant, or truck care, we offer you the opportunity to drive your own career. Join #teamloves today!Our Culture: Fueling customers' journeys since 1964, innovation leads the way for this family-owned and operated business headquartered in Oklahoma City. With nearly 40,000 team members, travel stops are the core business along with products and services that provide value for professional drivers, fleets, traveling public, RVers, alternative energy and wholesale fuel customers. Giving back to communities and an inclusive workplace are hallmarks of the award-winning culture. Love's is an Equal Opportunity Employer. Veterans encouraged to apply.