Desktop Support Engineer

Work Hours: 7 AM – 5 PM, with availability for extended hours and weekends as needed. We are hiring for a Desktop Support Engineer to join a fast-paced financial services environment supporting global end users, executive leadership, and enterprise infrastructure operations. Key Responsibilities Provide global desktop and end-user support across office and remote environments Support Windows 10/11 and Microsoft Office 365 applications Manage Microsoft Active Directory and Exchange Online environments Support Citrix Cloud, Azure VDA/VDI platforms, and remote connectivity solutions Manage and troubleshoot HP Workstations, Thin Clients, Lenovo laptops, mobile devices, and conferencing systems Support Cisco VoIP technologies, including Webex, Unified CM, and Unity Connection Troubleshoot networking issues, including DNS, DHCP, VPN, and VDI connectivity Support Bloomberg and other market data applications Manage onboarding/offboarding, device inventory, asset tracking, office moves, and service tickets through JIRA Service Desk Deliver exceptional customer support while maintaining strong documentation and operational standards Required Qualifications MUST HAVE 5-8 years of Desktop Support experience within a hedge fund, investment advisor, or financial services environment Strong expertise supporting Office 365, Windows environments, Citrix, Azure VDI, and mobile device management platforms Experience with Zoom, Neat, Poly conferencing systems, and Cisco collaboration tools Excellent troubleshooting, communication, and customer service skills Ability to work independently, prioritize effectively, and manage multiple issues in a high-pressure environment Experience supporting remote users and resolving VPN/VDI connectivity issues Preferred Skills PowerShell scripting, automation, SCCM packaging, or related systems management experience Strong understanding of desktop support best practices and IT service delivery processes #J-18808-Ljbffr