Clinic RN/Office Coordinator

Description The Clinic RN/Office Coordinator is responsible for coordinating the daily clinical support functions of the outpatient clinic back office to ensure smooth workflow, timely prior authorizations, provider support, and efficient patient care delivery. This role works closely with providers, nursing staff, medical assistants, and front office personnel to maintain operational efficiency and continuity of care. The RN serves as the central point of coordination for prior authorizations, referrals, durable medical equipment (DME), clinical supplies, and provider workflow support. This position helps ensure providers have the necessary resources, equipment, and support needed for safe, efficient, and high-quality patient care. Essential Duties and Responsibilities Back Office Coordination Coordinates daily back‑office operations to support efficient clinic workflow and patient throughput Assists with patient rooming flow, provider schedules, and clinical support processes Works collaboratively with front office and clinical staff to reduce delays and improve patient access Identifies workflow barriers and helps implement process improvements Supports consistent clinic operations across all provider schedules Prior Authorizations and Referrals Coordinates prior authorizations for medications, imaging, procedures, specialty referrals, and treatments Ensures authorization is completed accurately and timely to prevent delays in care Communicates with providers, insurance companies and referral departments regarding authorization requirements Assists with denial management and appeals as needed Tracks pending authorizations and follows up to ensure completion Provider Support and DME Coordination Works directly with providers to ensure exam rooms, clinical supplies, and DME needs are met Coordinates ordering and availability of DME, specialty supplies, and clinical equipment needed for patient care Assists with vendor communication and supply tracking as appropriate Helps maintain provider efficiency by ensuring resources are available and operational needs are addressed Supports provider workflow needs related to procedures, follow‑up care, and treatment planning Clinical Documentation and EHR Support Supports accurate clinical documentation and workflow management within the EHR Assists with order coordination, referral tracking, and follow‑up communication Ensures proper documentation for payer compliance and quality reporting Helps troubleshoot workflow issues related to EHR processes and provider needs Quality and Compliance Maintains compliance with clinic policies, payer requirements, and regulatory standards Participates in workflow improvement initiatives and quality monitoring Assists with tracking operational metrics such as authorization turnaround times and referral completion Supports patient satisfaction through timely coordination of services and reduced delays in care Other Duties Performs other duties as assigned Requirements Education Graduate of an accredited School of Nursing Associate Degree in Nursing required, Bachelor of Science in Nursing (BSN) preferred Licensure Current unrestricted RN license in the State of Missouri Experience Minimum of 2-3 years of nursing experience required Outpatient clinic, ambulatory care, or physician practice experience preferred Experience with prior authorizations, referrals, and payer processes strongly preferred Experience with DME coordination preferred Experience with EPIC EHR preferred Certifications BLS required #J-18808-Ljbffr Ray County Hospital & Healthcare