Fraud Manager

Digital Fraud Prevention Officer - Vice PresidentWorking at Citi is far more than just a job. A career with us means joining a team of approximately 219,000 dedicated people from around the globe. At Citi, you'll have the opportunity to grow your career, give back to your community and make a real impact.Job OverviewThe Fraud Risk Officer is a strategic professional who is responsible for managing and defining fraud prevention, detection and authentication strategies and policy controls in Digital channels for Citi's Retail Bank portfolio. This position will interface between the Risk Operations team and functional areas in the Business, Fraud Analytics, Operations, Policy along with Information Security and other control partners. Responsibilities:Serve as a single point of contact to internal governance forums providing risk assessments and articulating fraud risk considerations for new products and features.Assess the spectrum of fraud risks in digital channels and how those risks arise from new product offerings.Act as the primary point of contact to the Business leads and partners to identify fraud issues, conduct fraud risk assessments, and drive solutions. Anticipate and respond to partner needs.Maintain strong awareness of industry trends so these can be effectively communicated to Business partners and clients.Evaluate potential control enhancements that improve business controls or reduce friction in the customer experience.Evaluate risk & return. Measure and interprets results. Identify MIS and data needs in the fraud risk environment.Produce regular performance reporting for stakeholders to coordinate actions and mitigation plans.Identify reputational risk and its operational/financial cause & effect. Manage situations that create risk & compliance considerations for Citi.Takes responsibility for addressing problems, finding solutions and making prudent decisions.Adopts a proactive, not reactive, approach and offers creative solutions. Strives for continuous improvement.Make decisions in a timely manner, balancing a need for action with a need for analysis.Identify issues and outlines scope. Probes beyond symptoms to determine the underlying causes of problems.Functions as a lead contributor with significant knowledge of digital channel fraud risk exposure across broad department activities.Understands online/mobile banking risks and control issues and can identify meaningful solutions.Recommended Qualifications :The scope of work will focus heavily on strong collaboration with the Business as it relates to specific projects or more broadly as business needs dictate. Additionally, the role will be responsible for developing presentations to leadership teams, communicating action and mitigation plans, and defining business requirements. Excellent written and verbal communication and strong interpersonal skills are required.Bachelor's Degree or minimum 7 years equivalent work experience.Direct experience and intimate knowledge of digital fraud management disciplines, online/mobile channel platforms and functionalities, with specific experience in leveraging risk models, device print technologies, API dependent solutions, and multi-factor authentication strategies.Possesses strong institutional knowledge of banking and lending technologies/platforms, functionalities, detection tools, existing and emerging fraud risks, and fraud mitigation capabilities.Strong knowledge of Information Security risks and controls.Strong analytical skills.Ability to work independently and influence others.Strong project management abilities and direct experience with Agile methodology principles.Education:Bachelor's/University degree or equivalent experienceJob Family Group:Risk ManagementJob Family:Operational RiskTime Type:Full timePrimary Location:Jacksonville Florida United StatesPrimary Location Full Time Salary Range:$103,920.00 - $155,880.00In addition to salary, Citi's offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.Most Relevant SkillsAnalytical Thinking, Controls Lifecycle, Credible Challenge, Governance, Policy, Procedure, and Regulation, Risk Management Lifecycle.Other Relevant SkillsFor complementary skills, please see above and/or contact the recruiter.Anticipated Posting Close Date:Sep 18, 2026We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.