Criminal Field Researcher (52336)

Work Location: Remote

Position Status: Full-Time

This is a remote position with eligibility in the following states DC

Candidates must reside in one of these locations to be considered.

Why Join InformData?

At InformData, we're helping organizations make smarter, more confident decisions through trusted data, technology, and compliance solutions. As we continue to grow, we're investing in our people, products, and future, creating opportunities for employees to take on meaningful work, drive innovation, and make a visible impact on the business. Guided by our TRUST values, we foster a collaborative environment where ideas are welcomed, contributions are recognized, and growth is encouraged.

Job Summary

As a Criminal Field Researcher, you will play a crucial role in ensuring the safety and security of our clients by researching public records to determine whether an applicant has a criminal and/or civil record. Your work will assist clients in validating the identity of individuals, enabling them to make informed decisions. The integrity and quality of the information you provide will directly contribute to building trust and maintaining safety within our communities. You’ll be part of a team that is committed to excellence and helping our clients stay safe by delivering reliable and accurate background checks.

What You’ll Do

• Build and maintain positive working relationships with court personnel and members of the public.
• Perform research using public records indexes to retrieve relevant information.
• Accurately enter results into proprietary systems, marking them as "clear" (no information found) or recording information found in the court's primary index according to client instructions.
• Proactively communicate with the Supervisor regarding court holidays, closures, or delays, ensuring timely updates to InformData.
• Provide timely updates to the Supervisor on any issues that could impact business operations or customer commitments.
• Notify the Supervisor about courthouse structure updates, changes in processes, or fee adjustments.
• Serve as a back-up for other Field Researchers within the designated area as needed.
• Adhere to InformData’s Quality and Turnaround Time (TAT) standards.
• Report any quality concerns or trending issues to the Supervisor promptly.
• Support the ordering and completion of court copy requests.
• Conduct searches in surrounding areas or through online research when assigned.
• Eligible employees may have the opportunity to participate in a performance-based incentive program, which may provide additional compensation based on program terms and individual or team performance.

Please note that this job description is intended to provide a general overview of the position and may not include every responsibility or qualification associated with the role. InformData reserves the right to change or assign other duties to this position at any time.

Qualifications

What You’ll Do

• Build and maintain positive working relationships with court personnel and members of the public.
• Perform research using public records indexes to retrieve relevant information.
• Accurately enter results into proprietary systems, marking them as "clear" (no information found) or recording information found in the court's primary index according to client instructions.
• Proactively communicate with the Supervisor regarding court holidays, closures, or delays, ensuring timely updates to InformData.
• Provide timely updates to the Supervisor on any issues that could impact business operations or customer commitments.
• Notify the Supervisor about courthouse structure updates, changes in processes, or fee adjustments.
• Serve as a back-up for other Field Researchers within the designated area as needed.
• Adhere to InformData’s Quality and Turnaround Time (TAT) standards.
• Report any quality concerns or trending issues to the Supervisor promptly.
• Support the ordering and completion of court copy requests.
• Conduct searches in surrounding areas or through online research when assigned.
• Eligible employees may have the opportunity to participate in a performance-based incentive program, which may provide additional compensation based on program terms and individual or team performance.
• Please note that this job description is intended to provide a general overview of the position and may not include every responsibility or qualification associated with the role. InformData reserves the right to change or assign other duties to this position at any time.

What We’re Looking For

Required Qualifications

• Develop and maintain a strong understanding of background screening processes, InformData products, and operational workflows.
• Consistently meet established quality and performance standards, including accuracy, productivity, turnaround time (TAT), on-time delivery, and service-level expectations.
• Utilize computer applications such as Microsoft Word, Excel, Outlook, and PowerPoint to support daily responsibilities.
• Demonstrate strong attention to detail, organization, and time-management skills while effectively prioritizing and managing multiple tasks.
• Communicate professionally and effectively, both verbally and in writing, while collaborating with team members and internal stakeholders.
• Successfully complete all required training and apply learned processes and procedures in daily work.
• Maintain daily access to reliable transportation, a computer, and high-speed internet.
• Be available to work during normal courthouse business hours and work overtime as needed with advance notice.
• Type at a minimum of 35 words per minute.
• Contribute positively to a collaborative, team-oriented environment.

Physical Requirements

This position primarily involves performing work in a remote office environment. The physical requirements below are representative of those necessary to perform the essential functions of the position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform these essential functions.

• Remain in a stationary position and work at a computer for extended periods.
• Frequently operate a computer, keyboard, mouse, telephone, and other standard office equipment.
• Frequently communicate and exchange accurate information through verbal and written methods.
• Review information displayed on computer screens and in electronic or printed documents for extended periods.
• Occasionally move or transport a laptop and other standard work equipment weighing up to 20 pounds.
• For positions requiring courthouse or field work: travel to assigned locations; stand and move about for extended periods; carry a laptop and related equipment; and operate a portable printer and other standard work equipment.

Benefits

InformData, LLC provides a stable, professional workplace where employees are empowered to grow their careers and make a meaningful impact. We support our team through competitive compensation, opportunities for advancement, and a robust benefits program.

Eligible full-time employees enjoy a comprehensive benefits package that may include:

Medical, Dental, & Vision Insurance

• 401(k) with Employer Match
• Healthcare & Dependent Flexible Spending Accounts (FSA)
• Health Savings Account (HSA) with Employer Contribution
• Company Paid Life and AD&DD Insurance
• Company Paid Short- & Long-Term Disability
• Employee Assistance Program (EAP)

Paid Time Off

• Company Holidays and Floating Holidays
• Paid Time Off and Flexible Time Off Programs
• Sick Time Accrual
• Parental Leave
• Jury Duty and Voting Leave
• Military Leave
• Bereavement Leave

Other Voluntary Benefits

• Pet Insurance
• Employee Assistance Program
• Life and AD&DD Insurance for Employees/Spouse/Child(ren)
• Disability Coverage
• Critical Illness and Accident Insurance
• Hospital Indemnity Insurance
• Dependent Care Flexible Spending Account (FSA)

Additional Information

Accessibility and Accommodations

InformData is committed to providing an inclusive and accessible employment experience. We welcome requests for reasonable accommodations throughout the application and interview process. Accommodations will be reviewed and considered on an individualized, case-by-case basis in accordance with applicable laws.

Work Authorization

At this time, this position is open only to candidates who are legally authorized to work in the United States without current or future employer sponsorship.

Equal Employment Opportunity

InformData is proud to be an Equal Opportunity Employer. We are committed to fostering a diverse, equitable, and inclusive workplace where everyone is treated with dignity and respect. Employment decisions are made based on qualifications, merit, and business needs. We do not discriminate on the basis of race, color, religion, creed, sex, pregnancy, sexual orientation, gender identity or expression, national origin, ancestry, age, disability, genetic information, protected veteran status, or any other characteristic protected by applicable federal, state, or local laws.

This commitment applies to all aspects of employment, including recruitment, hiring, compensation, benefits, training, promotion, transfer, discipline, termination, and all other terms and conditions of employment.