Admissions Representative .5FTE, 2nd shift

Patient Registration Representative FTE/Scheduled Weekly Hours: 0.50 / 20 / 1st/2nd Shift (United States of America) Every other weekend: 3:00 PM 8:30 PM or 3:00-11:30 pm Weekday second-shift hours: 3:00 PM 11:30 PM or 12:00 PM 8:30 PM Occasional first-shift coverage as needed. Potential to float to clinic receptionist areas to assist with staffing and coverage needs across the organization. Primary Functions Responsible for identification of patients, registration for hospital services, creation of the electronic medical record and financial data for compliance and accurate billing submission. Directs patients to service areas. Identifies patients in need of financial assistance. Operates hospital switchboard and paging systems. Serves as a resource for patients and visitors to the facility. Essential Duties and Responsibilities Greet patients/visitors in a professional, friendly manner. Add patient information to Lobby tracking board. Monitor patient wait times and ensure all patients are acknowledged. Correctly verify the identity of the patient. Report or resolve any discrepancies according to procedure. Locate & interpret provider order(s) for appropriate testing & registration criteria. Review for compliance with required order criteria. Identify encounter associated with order or create new encounter if necessary. Presents order(s) to Order Verification Representative to check medical necessity for test(s) being performed; work with Order Verification Representative and scheduling staff to obtain corrected order(s) for patients who present with order(s) that do not meet compliance requirements. Call provider offices to obtain missing orders when necessary. Prepare and explain waivers for patients whose services will not be covered by their insurance and obtain patient signature. Interview and register patients for all types of inpatient and outpatient services. Assist other departments with changes in level of care. Obtain and accurately input all required data elements into the computer database, including patient demographic, financial information, guarantor information, and notes associated with the encounter. Ensure each patient is assigned only one medical record number. Verify current insurance eligibility information for each patient registered using payer websites or electronic verification system. Explain processes and forms to patients prior to securing signatures to ensure compliance with regulations and hospital policies. Scan order, photo ID, insurance cards, Conditions of Admission & other required documents into the electronic medical record. Collect emergency room co-pays or down payments from patients who have received pre-service estimates. Provide patient receipt, document payment info, reconcile cash drawer and submit patient payments to receipting as required. Identify patients who are interested in payment options or may qualify for financial assistance. Provide forms or make referrals to the Patient Financial Counselor of at risk patients. Maintain an acceptable level of quality based on personal scorecard and department measurements. Correct errors in the specified timeframe. Provide understandable and accurate information and way finding instructions to patients, families, & visitors. Perform switchboard duties, receive and transfer incoming calls, and operate hospital paging system demonstrating knowledge of proper business telephone etiquette. Work cooperatively with team members in covering open shifts due to employee absence or open positions to ensure excellent patient care. Minimum Qualifications Education, Experience, and Training High school diploma or equivalent. Previous experience in Patient Registration/Admissions preferred. Knowledge of medical terminology Preferred Minimum of two years customer service experience preferred. Health insurance knowledge preferred. Must demonstrate problem solving abilities and high attention to detail. Excellent typing skills with a strong degree of accuracy Strong organizational skills. Strong oral and written communication skills. Strong computer knowledge and skills with experience navigating between multiple systems simultaneously. Ability to learn and navigate computer systems including the online training modules, the employee timesheet and the performance appraisal system. Job specific systems are also required. Able to read, speak, and write fluent English. Physical Requirements Sitting Approximately 60% of shift. Standing Required. Walking Approximately 40% of shift. Lifting Not a requirement. Twisting Not a requirement. Bending Infrequent. Squat/Kneel Infrequent. Work Environment May come in contact with hazardous chemicals or treatment modalities. The possibility exists of exposure to communicable disease due to working in a healthcare environment. Involvement in patient care may result in unavoidable work-related illnesses.