Client Support Specialist II - Customer Service Representative OR CSR

Job Description

Job Description

Job Title : Client Support Specialist II (Customer Service Representative)

Location : Tempe, AZ 85281

Are you passionate about helping customers and solving problems? We're looking for friendly, professional, and customer-focused individuals to join our Client Support team. If you enjoy working in a fast-paced environment and delivering exceptional service, we'd love to hear from you!

What You'll Do:

• Answer inbound customer calls and assist with benefits and HR-related inquiries.
• Provide outstanding customer service while resolving client issues.
• Guide customers on using company tools and online resources.
• Research and troubleshoot customer concerns.
• Document customer interactions accurately.
• Meet quality, productivity, and customer satisfaction goals.
• Collaborate with teammates to deliver an excellent customer experience.

What We're Looking For:

• Customer service or call center experience preferred.
• Excellent verbal and written communication skills.
• Strong problem-solving and multitasking abilities.
• Comfortable using computers and multiple applications.
• Positive attitude with a customer-first mindset.
• Ability to work in a fast-paced, metrics-driven environment.

What We Offer:

• 5 weeks hands-on training.
• Supportive team environment.
• Opportunity to gain experience with a leading payroll and HR solutions organization.

Ideal Background:

• Customer Service Representative
• Call Center Representative
• Customer Support Specialist
• Client Support Representative
• Help Desk Representative
• Technical Support Representative
• Member Services Representative

If you're looking for an opportunity to grow your customer service career with a respected organization, apply today!

Company Description

About BCforward:

Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.

BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work.

BCforward is an equal opportunity employer.

Company Description

About BCforward:\r\n\r\nFounded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.\r\n\r\nBCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work.\r\n\r\nBCforward is an equal opportunity employer.