Customer Service Specialist (9am to 6pm)

Make a Meaningful Impact Every Day At GT Independence, people are at the heart of everything we do. If you thrive in a collaborative environment, love what you do, and are eager to grow, you’re in the right place. Discover a career where your work genuinely improves lives and supports a mission that matters. Job Details Position: Customer (Self Determination) Support Specialist (SDSS) Work Schedule: Monday to Friday, 9am – 6pm. Tasks and Responsibilities Make and receive phone calls to support external and internal stakeholders Enter information into databases, such as a call log, for effective record keeping Prepare and send documents via DocuSign or email Ensure proper naming and saving of documents in the document management system Assist customers in returning documents Manage DocuSign accounts and support issues from the operations staff and customers Ensure all compliance standards are met for audit purposes Timesheet reviewing and time tracking Accurately and efficiently complete payroll checklists for assigned agencies Work with your team leader to identify strategies for reducing errors Collaborate with your team to resolve rejected timesheet issues Education High School Diploma or GED required Associate degree preferred Work Environment Work is performed in a typical office (call center) setting. Our Mission To help people live a life of their choosing, regardless of age or ability. Benefits Flexible paid time off, competitive wages & benefits, and opportunities for professional growth. #J-18808-Ljbffr GT Independence