Audit Lead

Overview As Audit Service Delivery Lead at SQA Services, you will play a pivotal role in supporting SQA’s Audit family of products. This role operates under the direction of the Director of Operations and serves as the primary point of accountability for scheduling execution, team output, and operational health across the Audit family of products. The successful candidate will own team output, proactively identify operational risks before they escalade, and serve as the first line of process improvement awareness for Audit Operations. Responsibilities Team Output Management Manage day-to-day throughput and performance of Service Delivery – Audits team Scheduling the entire set of Audit‑related services to be performed by our skilled Auditor/Associate team, including Audits, Assessments, Supplier Desktop Evaluations Manage remote Service Delivery Coordination team across multiple time zones and a mix of full-time and contract personnel Process and triage incoming work requests to the Coordination team, ensuring appropriate assignment and prioritization. Performance Metrics Ownership Provide tracking and reporting on key performance indicators including scheduling throughput rate, preparation throughput rates, and on‑time scheduling rates Provide timely, accurate, and actionable status updates and trends to the Director of Operations with sufficient lead time to course‑correct issues before targets are missed Proactively monitor operational conditions including team capacity, client request volumes, scheduling conflicts, contractor upskilling needs, and process friction to surface risks before they become delivery failures. Process Improvement and Trend Visibility Flag emerging client behavior patterns such as late submissions, cancellations, expedited request frequency which negatively impact scheduling throughput Raise process improvement needs with sufficient context to inform project scoping and resource decisions. Participate in process improvement initiatives sponsored by Operations leadership, contributing team‑level operational insight. Client & Cross‑Functional Coordination Provide visibility to Client Success Managers regarding Coordination and Auditor teams’ capabilities to deliver on expedited timelines and out‑of‑contract requests Document current‑state processes and flag deviations from established standards Interface with Recruiting, Auditor Care (HR), Engineering, and Technical Leads to manage needed auditor capacity for scheduling. Team Leadership and Supervision Train, develop, and supervise the team of Service Delivery Coordinators, ensuring they have the tools, processes, and knowledge to perform scheduling and preparation roles effectively. Provide guidance on best practices for scheduling, time management, and task prioritization. Foster a collaborative team environment and address conflicts or concerns constructively. Conduct regular performance reviews, set development goals, and maintain an active succession plan for the Lead role. Identify performance gaps and implement corrective actions consistently and fairly. Qualifications and Experience Bachelor’s degree in Operations Management, Business, or a related field preferred, or other Bachelor’s degree and commensurate work experience. Relevant certifications in production scheduling or supply chain management (e.g., APICS, Six Sigma) a plus. Excellent organizational and time‑management skills. Strong leadership and team management capabilities, including coachability. Ability to handle multiple tasks, delegate, and prioritize effectively in a fast‑paced environment. Problem‑solving skills and the ability to adapt to changing demands. Clear, proactive communication—especially in surfacing risks and issues with appropriate urgency and context. Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Teams); experience with scheduling software is a plus. Salary and Benefits $55,000 - $70,000 a year (base). Additional benefits include comprehensive medical, vision, and dental coverage, a 401(k) retirement plan after one year of employment, short and long‑term disability insurance, life insurance, paid parental leave, and various other discounts and perks. You may accrue three weeks of paid vacation and be eligible for eight or more paid holidays per year. Corporate employees are eligible for five days of sick leave per year. SQA is an Equal Opportunity Employer; employment with us is governed based on merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status. To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (green card holder), (iii) refugee under 8 U.S.C. § 1157, or (iv) asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State. #J-18808-Ljbffr